Kirchwen Balakisten
Retentions Consultant
98 Montagu street Benoni
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
RETENTIONS CONSULTANT
1LIFE INSURANCE
01.2023 - Current
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
A&G SALES CONSULTANT
TELESURE INVESTMENT HOLDINGS
06.2018 - 02.2021
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
TRACKING/OPERATIONS MANAGER
SEFIGILE LOGISTICS
08.2017 - 05.2018
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
TRACKING MANAGER
SEFIGILE LOGISTICS
07.2016 - 07.2017
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
TRACKING SUPERVISOR
SESFIGILE LOGISTICS
08.2015 - 06.2016
- Managed the daily operations of a trucking fleet, ensuring on-time deliveries and optimal resource allocation.
- Introduced incentive programs to boost driver morale, ultimately improving overall job satisfaction and performance levels within the team.
- Implemented cost-saving measures by negotiating favorable contracts with fuel suppliers and service providers.
- Maximized route efficiency by utilizing advanced GPS tracking systems and optimizing delivery schedules.
TRACKING CONSULTANT
SESFIGILE LOGISTICS
03.2015 - 07.2015
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Skills
Quality Assurance
Integrity and Honesty
Client Relationships
Analytical Thinking
Outcome Accountability
Process Improvement
Issue Resolution
Client rapport
T E R T I A R Y
DAMELIN COLLEGE - HR Management studies
Course completion 1/3 years
Current Employment
1LIFE INSURANCE, RETENTIONS CONSULTANT, 01/03/2023 - UNTILL PRESENT, LEHLOGONOLO THOBEJANE, 0619164725
Timeline
RETENTIONS CONSULTANT
1LIFE INSURANCE
01.2023 - Current
A&G SALES CONSULTANT
TELESURE INVESTMENT HOLDINGS
06.2018 - 02.2021
TRACKING/OPERATIONS MANAGER
SEFIGILE LOGISTICS
08.2017 - 05.2018
TRACKING MANAGER
SEFIGILE LOGISTICS
07.2016 - 07.2017
TRACKING SUPERVISOR
SESFIGILE LOGISTICS
08.2015 - 06.2016
TRACKING CONSULTANT
SESFIGILE LOGISTICS
03.2015 - 07.2015