Kimone Singh
Client Success Manager | Customer Success | Project Management
Gillits
Summary
Client Success and Project Management professional with 4+ years of experience driving client satisfaction, managing complex projects, and coordinating cross-functional teams. Proven track record of delivering projects on time and within scope, optimizing workflows, and supporting high-value clients in fast-paced, remote environments. Skilled in stakeholder engagement, CRM management, and international team collaboration. Known for proactive problem-solving, attention to detail, and consistently exceeding expectations, making me a go-to professional for high-performing teams.
Overview
4
4
years of professional experience
Work History
Customer Success Support / Project Coordination
The Business Growers
06.2025 - Current
- Supported 15+ client accounts, maintaining a 98% client satisfaction rate through proactive communication and problem resolution.
- Acted as primary internal coordinator, ensuring timely delivery of all client campaigns and internal deliverables.
- Reviewed client content (blogs, reports, recaps) for quality, accuracy, and alignment with client objectives.
- Assisted in onboarding new clients, creating a smooth and professional experience that improved retention.
- Tracked timelines, maintained documentation, and streamlined team workflows, reducing delays by 20%.
Project Manager
Vox Telecom
08.2022 - 07.2025
- Managed 70+ telecom implementation projects from initiation to completion, consistently meeting deadlines.
- Coordinated cross-functional teams including engineers, operations, and external stakeholders for seamless project delivery.
- Identified project risks early and implemented mitigation strategies, preventing potential delays and ensuring quality standards.
- Maintained clear client communication, resulting in stronger relationships and repeat business opportunities.
- Improved internal processes by implementing workflow efficiencies, increasing team productivity by 25%.
Education
Bachelor of Commerce (BCom) - Project Management Focus
Management College of Southern Africa (MANCOSA)
Durban, South Africa01-2026
Skills
Client Success Management & Retention
Project Lifecycle Management (Telecom & Digital Campaigns)
Cross-Functional Team Coordination
Stakeholder Communication & Engagement
Workflow Optimization & Operations Management
Risk Identification & Mitigation
CRM Systems (HubSpot, GoHighLevel)
Remote Team Collaboration
Project & Workflow Management: Trello, ClickUp, Notion
Communication & Collaboration: Slack, Google Workspace
Design & Content: Canva
Timeline
Customer Success Support / Project Coordination
The Business Growers
06.2025 - Current
Project Manager
Vox Telecom
08.2022 - 07.2025
Bachelor of Commerce (BCom) - Project Management Focus
Management College of Southern Africa (MANCOSA)