Kimenthri Aveyan
Operations Manager
Verulam, Durban
Summary
Forward-thinking operations manager with extensive knowledge of process management as well as general financing, budgeting and cash flow management. Dedicated to efficient conflict resolution and excellent services.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager
SCR AUTOWORKS (RMI Approved Vehicle Repair And Service Centre)
Verulam
12.2020 - Current
- Implemented process improvement, such as total quality management as well as continuous improvement to shape organisational culture, fine-tune procedures for higher efficiency, optimal quality and steady profit gains.
- Strategic planning to ensure that day to day goals and objectives are met.
- Contributed towards annual budget preparation.
- Identified new clients and contracts to ensure business continuity as well as contributed towards various forms of marketing, such as social media, telemarketing and public relations.
- Conducted team building sessions/ trainings to motivate and enhance employee performance and productivity.
- Partnered with trusted suppliers to ensure ongoing expenses are kept within budget where possible on a month to month basis.
Flight Controller
Bid Air Services (Emirates)
Durban
08.2017 - 10.2020
- Communicated instructions and messages to staff, senior management,pilot, purser, ramp control, air traffic control.
- Actively managed over 10 staff members on a daily basis.
- Controlled arrivals and departures: Number of passengers, types of passengers, special requirements, baggage, time of arrival and departure, hazardous equipment/ goods, human remains, animal handling.
- Oversaw grounded flights, fixed accommodation/ transportation for passengers, immigration issues, passenger arrests/detainees.
- Carefully monitored movement of ground traffic such as baggage vehicles.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers and attended to their needs.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Check In Agent
Bid Air Services
Durban
07.2015 - 08.2017
- Processed passengers travelling internationally. Provided boarding passes, tagged luggage, ensured passengers were travelling with required documentation.
- Directed passengers to correct loading gates or areas for departures and connections.
- Updated schedule monitors, information boards and used PA system to convey current information to customers.
Education
Bachelor of Commerce Honours Degree - Operations Management
Regent Business School
Durban 07.2019 - 10.2021
Bachelor of Commerce Degree - Supply Chain Management And Marketing Management
Regent Business School
Durban 07.2015 - 10.2018
Certificate - International Air Cargo And Aviation Support
Skyy Aviation Academy
Durban 01.2014 - 12.2014
Skills
Proficient computer skills
Leadership experience
Strong problem solving abilities
Budgeting and forecasting
Great negotiator
Flexible and adaptive to new situations/limited resources
Affiliations
1860 Indentured Labourers Foundation Of Verulam
Timeline
Operations Manager
SCR AUTOWORKS (RMI Approved Vehicle Repair And Service Centre)
12.2020 - Current
Bachelor of Commerce Honours Degree - Operations Management
Regent Business School
07.2019 - 10.2021
Flight Controller
Bid Air Services (Emirates)
08.2017 - 10.2020
Check In Agent
Bid Air Services
07.2015 - 08.2017
Bachelor of Commerce Degree - Supply Chain Management And Marketing Management
Regent Business School
07.2015 - 10.2018
Certificate - International Air Cargo And Aviation Support
Skyy Aviation Academy
01.2014 - 12.2014