Kim Rachel Smith
Administration, Custom Printer, Massage Therapist, Train Conductor
Goodwood
Summary
I have a proven track record to have worked for one company starting at a low level. Within my work place scenario and experience I have been able to learn a lot about cultural diversity being able to work with people from different cultural groups. Within my free time at home I am an event planner that speaks to my personal skills of project management, attention to detail, time management, budgeting, coordinating and being a peoples person which I mirror at workplace. My other side skill is entrepreneurship in mobile spa business and printing business. All my skills is achieved through self learning and self studying within my workplace and personal growth.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Massage Therapist
Unwind On The Move
10.2024 - Current
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Maintained client treatment records and designed long-term care programs for return customers.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
Custom Printer
Hustle and Print
10.2024 - Current
- Completed detailed prep work to ensure clean surfaces for optimal print adhesion and longevity.
- Assessed client needs during initial consultations to provide accurate cost estimates and project specifications for custom printting services.
- Exceeded client expectations with meticulous attention to detail in all aspects of custom printing projects.
- Enhanced customer satisfaction by delivering high-quality custom print jobs on various surfaces and materials.
Office Administrator (Customer Service)
Passenger Rail Agency of South Africa (PRASA)
11.2021 - 08.2024
Assistant (Train Control Management)
Passenger Rail Agency of South Africa (PRASA)
01.2018 - 10.2021
Train Guard (Train Operations)
Passenger Rail Agency of South Africa (PRASA)
01.2009 - 01.2018
Customer Service Officer (Access Control)
Passenger Rail Agency of South Africa (PRASA)
01.2007 - 01.2009
Education
High School Diploma -
Rosendal High
Cape Twon 04.2001 -
No Degree -
WPDI
Cape Town, South Africa 04.2001 -
No Degree -
Young People At Work
Cape Town 04.2001 -
Skills
Administration (Minute taking, filing, typing)
References
- A, Human, Train Control Manager, 083 254 0914
- L, Qangule, Acting Customer Service Manager / Area Manager, 076 718 6373
Objectives
To render a high level of quality work and professionalism as well as going the extra mile for the company I work for.
Timeline
Massage Therapist
Unwind On The Move
10.2024 - Current
Custom Printer
Hustle and Print
10.2024 - Current
Office Administrator (Customer Service)
Passenger Rail Agency of South Africa (PRASA)
11.2021 - 08.2024
Assistant (Train Control Management)
Passenger Rail Agency of South Africa (PRASA)
01.2018 - 10.2021
Train Guard (Train Operations)
Passenger Rail Agency of South Africa (PRASA)
01.2009 - 01.2018
Customer Service Officer (Access Control)
Passenger Rail Agency of South Africa (PRASA)
01.2007 - 01.2009
High School Diploma -
Rosendal High
04.2001 -
No Degree -
WPDI
04.2001 -
No Degree -
Young People At Work
04.2001 -