MS Excel
Kim Pansegrauw
Supply Chain Manager, Internal Sales, Finance
Krugersdorp
Summary
A Candidate with more than 10 years of experience in Stock Control, Warehouse & Logistics Management and Production Planning, as well as Accounts Payable and PA Experience. An excellent multi-tasker, with the ability to meticulously manage multiple schedules within set deadlines. Excellent communication skills, both written and oral for use in dealing with customer complaints and vendors during contract negotiations. Technically proficient and efficiency focused.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Supply Chain Manager
Rusmar Packaging (pty) Ltd
8 2022 - 1 2024
- Overseeing daily sales orders, working with buyer and planner, dispatch planning, vehicle tracking, creating custom reports, packaging and consumables management, CRM analysis, staff management, implementation of procedures, approval of creditors recons
- Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.
- Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
- Implemented lean principles throughout organization's supply chain operations, contributing to waste reduction efforts and cost savings initiatives.
- Improved supplier performance ratings by establishing clear expectations and implementing regular evaluation processes.
- Spearheaded cross-functional teams focused on continuous improvement initiatives within the supply chain function.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stock-outs.
- Leveraged analytics tools for in-depth analysis of supply chain data, resulting in actionable insights for process improvements.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Oversaw demand planning, purchasing, and logistics.
- Improved, standardized and documented planning and scheduling processes.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Forecasted and managed annual operating budget for every location.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
Account Manager - Customer Sales Co-ordinator
Rusmar Packaging (pty) Ltd
05.2018 - 07.2022
- Sales order processing, customer liaison, project planning, stock control, logistics planning, purchasing, price negotiations, accounts payable management
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Assisted in development of training materials for new hires, ensuring smooth onboarding process.
- Streamlined internal processes for better efficiency in account management tasks.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
PRODUCTION AND PLANNING ADMINSTRATOR
AMMERAAL BELTECH (pty) ltd
06.2016 - 11.2017
- Processing customer orders, raw material allocation, purchasing, production planning, reporting
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Reduced overhead costs through careful budget management and resource allocation.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Sales and Logistics Co-Ordinator
Nars Cosmetics
04.2013 - 05.2016
- Sales order processing, distribution planning, stock orders, buyer liaison, customer reports, sales event management
- Improved order accuracy through meticulous data entry and verification processes.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Tracked orders and notified customers of status or potential delays.
- Registered vendors and customers on database to maintain updated roster.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed inventory levels to verify availability of stock for customer orders.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored and adjusted inventory levels according to demand.
- Built and established relationships with staff and vendors.
Sales Order Clerk
Process Steel & Tube (pty) Ltd
08.2010 - 02.2013
- Order processing, stock management, job queues, quotations, invoice orders, deliveries, raw material purchasing
- Played an integral role in achieving departmental targets, consistently meeting or exceeding personal performance metrics while contributing positively towards team success overall.
- Maintained accurate inventory records, conducting regular audits to prevent stock discrepancies.
- Enhanced workflow efficiency with thorough documentation of order changes and cancellations.
- Provided exceptional customer service by taking ownership of issues until resolved, consistently following up on progress updates without prompting from clients or management staff members alike.
- Collaborated with the warehouse team for timely dispatch of products, ensuring on-time deliveries.
- Reduced order errors by diligently reviewing all details before submitting to the fulfillment department.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues related to orders.
- Coordinated closely with finance department to ensure accurate invoicing and timely payments from clients.
- Developed strong relationships with suppliers, negotiating favorable terms for bulk purchases and expedited shipping requests.
- Supported sales team in meeting targets by providing up-to-date information on product availability and delivery timelines.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Input order information into system and updated customer accounts to document and track customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Updated company tracking system with latest information.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Received and followed pick sheets to gather merchandise for customer orders.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Sales Executive
Deratek Packaging SA
02.2008 - 07.2010
- Office administration, order processing, deliveries, debtors and creditors management, sales executive for HACCP cleaning systems and packaging
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Financial Controller, Stock Controller, Vehicle Purchasing Clerk, Warranty Officer, Service Advisor, PA
Peugoet Motors SA
12.2004 - 01.2007
- Various roles including service advisor, warranty officer, vehicle purchasing clerk, stock controller, financial controller, PA
- Optimized working capital availability by proactively managing inventory levels, accounts receivable balances, vendor payment terms negotiation.
- Enhanced cash flow management with timely accounts receivable monitoring and collections efforts.
- Collaborated closely with department heads to establish accurate budgets and monitor performance against targets.
- Improved financial reporting accuracy by streamlining processes and implementing efficient financial controls.
- Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.
- Assisted in the preparation of annual tax filings, ensuring full compliance with local, state, and federal regulations while minimizing tax liabilities where possible.
- Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
- Ensured compliance with regulatory requirements by conducting thorough internal audits and implementing necessary corrective actions.
- Implemented rigorous internal control measures to safeguard company assets and prevent fraud or mismanagement risks.
- Managed a team of finance professionals, providing guidance, support, and ongoing training to ensure continued growth and development.
- Conducted regular variance analyses between actual results and budget projections to identify trends or issues requiring further investigation or action by management staff.
- Identified areas for operational improvement through detailed financial analysis, leading to increased profitability and reduced expenses.
- Prepared accurate financial reports and monthly statements for accounts receivable.
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines.
- Planned budgets, authorized expenditures, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Calculated salesperson commissions based on established parameters and disbursed payments.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Used Automate and Excel to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
- Increased flow of financial information throughout company by improving communication strategies.
- Worked with both internal and external users to create detailed financial reports.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Reviewed processes and procedures to guide program implementation and optimize auditing.
- Created and distributed reports on internal and external finances, audits, and budgets.
Stock Controller, Service Advisor, Bookings Clerk
Citroen Durban
01.2000 - 11.2004
- Service department roles including bookings, customer liaison, warranty repairs, stock control
- Reduced instances of stock shortages by maintaining close communication with suppliers and closely monitoring demand trends.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Provided training to warehouse staff on proper stock handling procedures, resulting in fewer damaged items and improved safety compliance.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Negotiated with vendors to secure advantageous pricing arrangements, reducing overall inventory carrying costs.
- Participated in cross-functional teams to improve overall supply chain efficiency, including coordination between warehousing, transportation, and procurement departments.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Assisted in budget preparation and forecasting activities by providing accurate inventory data and analysis of past trends.
- Conducted regular reviews of slow-moving or obsolete items, recommending appropriate action such as clearance sales or disposal options.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
Education
Matric -
John Ross College
Richards Bay 01.1992 - 12.1996
Skills
Strong interpersonal & communication skills
Ability to work collaboratively as part of a team
Problem Solving
Leadership
Meticulous attention to detail
Excellent Organizational skills
Poised under pressure
Excellent Analytical Skills
Interpersonal Skills
Decision-Making
Effective Communication
Teamwork and Collaboration
Adaptability and Flexibility
Multitasking
Interpersonal Communication
Self Motivation
Computer Programmes And Skills
- PASTEL
- SAP
- AUTOMATE
- KERRIDGE
- ABACA
- SIGMA NEST
- SQL Server Reporting
- MS Office – Excel, word, outlook, powerpoint, access
- SPREADSHEETS – VLOOKUP, PIVOT TABLES, DATA MERGE, BASIC AUTOMATION
Training
- CUSTOMER SATISFACTION & RETENTION
- FIRST AID LEVEL 2
- 5S PRINCIPLES
- INDUSTRIAL RELATIONS
- HUMAN RESOURCES MANAGEMENT
- WORKPLACE ETTIQUTTE
- FINANCIAL ANALYTICS
- EXCEL, BASIC, INTERMEDIATE AND ANDVANCED
- CRM POLIICIES AND PROCEDURES
- ANTI HARASSMENT
- ESS LEAVE MANAGEMENT SYSTEMS
- TIME MANAGEMENT FOR RESULTS
- OCCUPATIONAL HEALTH & SAFETY PRACTICES
- RISK ASSESSMENT
Software
JD Edwards
ERP Systems
ERP Accounting Systems
Sage / Pastel Evolution
Pastel Partner
Automate
Kerridge
MS Office
Timeline
Account Manager - Customer Sales Co-ordinator
Rusmar Packaging (pty) Ltd
05.2018 - 07.2022
PRODUCTION AND PLANNING ADMINSTRATOR
AMMERAAL BELTECH (pty) ltd
06.2016 - 11.2017
Sales and Logistics Co-Ordinator
Nars Cosmetics
04.2013 - 05.2016
Sales Order Clerk
Process Steel & Tube (pty) Ltd
08.2010 - 02.2013
Sales Executive
Deratek Packaging SA
02.2008 - 07.2010
Financial Controller, Stock Controller, Vehicle Purchasing Clerk, Warranty Officer, Service Advisor, PA
Peugoet Motors SA
12.2004 - 01.2007
Stock Controller, Service Advisor, Bookings Clerk
Citroen Durban
01.2000 - 11.2004
Matric -
John Ross College
01.1992 - 12.1996
Supply Chain Manager
Rusmar Packaging (pty) Ltd
8 2022 - 1 2024
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