Kim Ladeira
Internal Key Account Manager
Johannesburg
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
INTERNAL KEY ACCOUNT MANAGER
ELECTROMECHANICA
01.2020 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built and maintained strong client relationships to drive business growth.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Taking telephonic orders (+-80 per day)
- Processing orders and quotes via email (+-80 per day)
INTERNAL SALES SUPERVISOR
ELECTROMECHANICA
01.2019 - 01.2020
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Monitoring stats for sales team such as calls taken, calls missed, breaks.
- Evaluation sales calls and providing feedback
INTERNAL SALES REPRESENTATIVE
ELECTROMECHANICA
01.2008 - 01.2019
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Stayed current on company offerings and industry trends.
- Taking telephonic orders (+-80 per day)
- Processing orders and quotes via email (+-80 per day)
- Added consumer purchase dates and updated address changes for current accounts in corporate database
- Contributed to team objectives in fast-paced environment
- Attended monthly sales meetings and quarterly sales trainings
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
PROCUREMENT OFFICER: LOCAL STOCK
ELECTROMECHANICA
01.2005 - 01.2008
- Running reports off Syspro, Order stock (electrical components), Checking stock levels, Liaising with suppliers, Receipting stock, Booking stock back into store, Providing feedback to internal clients, Assisted with international buying.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
RECEPTION
ELECTROMECHANICA
01.2000 - 01.2005
- Served as primary receptionist for greeting, directing and assisting visitors and directing incoming calls, as well as taking and distributing messages.
- Managed reception area, and received packages.
Education
Diploma - Human Nutrition
BLACKFORD CENTRE FOR NUTRITION
United Kingdom 05.2014 - 01.2016
Bachelor of Arts - Psychology (not Completed)
UNISA
Correspendence 01.2000 - 01.2002
MATRIC -
Sir John Adamson High School
Johannesburg 01.1994 - 12.1998
Skills
Supervision and Leadership
Part Time Work Experience
- 1999 - 2000, Sales Assistant, The Gap (London)
- 1999 - 2000, Waitress, Papadels (London)
Mobile Number
083 925 4385
Licence
Code 08
Own Vehicle
Yes
Notice Period
1 Month
Availability For Interview
48 Hours
Current Package
R35 500.00 ctc
Additional Learning Background
- Frontline etiquette skills
- Leadership Skills Certificate
- Electrical product training
References
Nisrine Jirari, Sales Manager, 011 249 5000
Timeline
INTERNAL KEY ACCOUNT MANAGER
ELECTROMECHANICA
01.2020 - Current
INTERNAL SALES SUPERVISOR
ELECTROMECHANICA
01.2019 - 01.2020
Diploma - Human Nutrition
BLACKFORD CENTRE FOR NUTRITION
05.2014 - 01.2016
INTERNAL SALES REPRESENTATIVE
ELECTROMECHANICA
01.2008 - 01.2019
PROCUREMENT OFFICER: LOCAL STOCK
ELECTROMECHANICA
01.2005 - 01.2008
Bachelor of Arts - Psychology (not Completed)
UNISA
01.2000 - 01.2002
RECEPTION
ELECTROMECHANICA
01.2000 - 01.2005
MATRIC -
Sir John Adamson High School
01.1994 - 12.1998
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