Kim Fourie
RISK, COMPLIANCE & ASSURANCE
Cape Town
Summary
Risk Lead guiding operational risk, compliance monitoring, assurance testing, and internal and supplier auditing across BFSI campaigns. Identifies emerging risks, strengthens controls with internal teams and clients, and coordinates incident response for security events and data breaches. Builds risk awareness through training, a Risk Champion community, and clear executive reporting that supports faster decision-making.
Overview
3
3
Languages
8
8
Certifications
34
34
years of professional experience
Work History
Risk Lead, South Africa
Teleperformance
07.2023 - Current
- Review monthly risk cases to track operational, compliance, security, and reputational exposure across BPO operations.
- Assess operational, compliance, and security risks, then coordinate mitigation actions with internal teams and clients.
- Monitor regulatory requirements, client agreements, and industry standards, and escalate control needs to stakeholders.
- Deliver risk management training and awareness sessions, including a Risk Champion community that strengthens accountability.
Quality and Process Analyst
Awards Group
12.2012 - 06.2023
- Planned and delivered 4 internal audits quarterly across documents, processes, systems, and the Quality Management System.
- Prepared monthly EXCO reporting on project progress, audit results, tactical plans, and functional performance.
- Prepared monthly EXCO reporting on project progress, audit results, tactical plans, and functional performance.
- Maintained the Quality Management System and supported annual ISO 9001:2015 certification and continual improvement.
- Supported ISO 27001 and Protection of Personal Information implementation, strengthening information security and privacy controls.
- Managed cross-functional improvement projects across operations, shared services, corporate services, and business process improvement.
- Applied root cause analysis, change management, lean methods, and Price of Non-Conformance reporting to address process inefficiencies.
- Developed disaster recovery plans, a recovery costing model, and Business Continuity Plan updates following gap assessment.
Au Pair and Guest House Manager
Various
01.2008 - 08.2012
- Managed guest house operations, balancing hospitality duties with daily household coordination.
- Supervised childcare routines, including meals, homework, and safe transportation to activities.
- Maintained clean, welcoming rooms by coordinating housekeeping tasks and supplies.
- Handled guest inquiries promptly, providing clear information and a positive service experience.
Office Administrator
Heidelberg Graphic Systems
01.2000 - 11.2007
- Managed office correspondence, filing, and document retrieval to keep daily operations organized.
- Scheduled meetings and maintained calendars across departments to support smooth coordination.
- Drafted professional emails and internal memos in support of routine business communication.
- Tracked incoming invoices and basic administrative records for accurate office processing.
Various Temporary Assignments
Kelly Personnel
01.1998 - 12.1999
- Documented temporary assignment tasks clearly to support handovers and continuity across changing work environments.
- Supported compliance monitoring activities by comparing records against required controls and reporting exceptions.
- Prepared concise reports for supervisors summarizing findings, open items, and required follow-up actions.
- Assisted with issue tracking by recording action items and updating progress notes for outstanding items.
Head Office Secretary
REMAX Property Group
01.1997 - 01.1998
- Drafted and formatted office correspondence, memos, and letters with consistent professional presentation.
- Organized filing systems for contracts, records, and incoming documents to support quick retrieval.
- Prepared meeting agendas, minutes, and follow-up notes for internal office discussions.
- Coordinated travel arrangements, appointments, and visitor schedules for head office staff.
Overseas Travel
06.1996 - 01.1997
- Coordinated international travel arrangements and kept itineraries aligned with client schedules.
- Reviewed booking details against travel requirements to reduce errors before confirmations were issued.
- Communicated schedule changes and travel updates clearly to clients and internal contacts.
- Maintained accurate records of reservations, confirmations, and customer correspondence.
Administration and Sales
Budoshin Karate
01.1993 - 06.1996
- Managed front desk inquiries and directed members to the appropriate class or administrative contact.
- Maintained member records, updating contact details and attendance information for daily office use.
- Handled incoming calls, messages, and walk-in questions with clear and professional communication.
- Prepared routine office documents, including registration forms, notices, and membership information.
Education
Health and Safety Representative
National Occupational Safety & Health Consultancy
01-2023
Business and Systems Analysis
Stellenbosch University
01-2020
Business Risk Management
GetSmarter
01-2018
Internal And Supplier Auditor Training
Risk ZA ISO 9001
01-2017
ISO 27001 Implementer
PECB
01-2017
Project Management
Imsimbi Training
01-2014
Paralegal Secretarial Course
Montrose Business College
01-1995
Matric
Rustenburg High School for Girls
01-1994
Skills
Operational and enterprise risk
Compliance monitoring
Risk assurance testing
Internal and supplier auditing
Business continuity planning
ISO 9001 quality systems
ISO 27001 implementation
POPI compliance implementation
Root cause analysis
Executive and governance reporting
Enterprise risk management framework
Issue management
Audit remediation tracking
Regulatory change monitoring
Governance committee reporting
Certification
Business and Systems Analysis
Personal Information
- Driving License: Code EB driving licence
- Availability: One month notice
ADDITIONAL TRAINING
- Employment Equity and Skills Development Transformation Committee training (2017)
- Human-Centred Design (2017)
- Social Styles, Change Management, Process Champion and BPMN 2.0 notation (2013 - 2015)
Timeline
Risk Lead, South Africa
Teleperformance
07.2023 - Current
Quality and Process Analyst
Awards Group
12.2012 - 06.2023
Au Pair and Guest House Manager
Various
01.2008 - 08.2012
Office Administrator
Heidelberg Graphic Systems
01.2000 - 11.2007
Various Temporary Assignments
Kelly Personnel
01.1998 - 12.1999
Head Office Secretary
REMAX Property Group
01.1997 - 01.1998
Overseas Travel
06.1996 - 01.1997
Administration and Sales
Budoshin Karate
01.1993 - 06.1996
ISO 27001 Implementer
PECB
Project Management
Imsimbi Training
Paralegal Secretarial Course
Montrose Business College
Matric
Rustenburg High School for Girls
Internal And Supplier Auditor Training
Risk ZA ISO 9001
Health and Safety Representative
National Occupational Safety & Health Consultancy
Business and Systems Analysis
Stellenbosch University
Business Risk Management
GetSmarter