Kidibone Lekgatle

Customer Service Agent

Johannesburg

Summary

Dynamic Customer Service Officer with proven expertise at Easigas, excelling in complaint handling and customer support. Enhanced customer satisfaction through proactive problem-solving and effective communication, achieving a notable increase in retention rates. Committed to continuous improvement, leveraging strong product knowledge and a customer-focused approach to deliver exceptional service experiences.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Customer Service Officer

Easigas

10.2006 - 11.2021

Assisted call-in customers with questions and orders.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.

Education

High School Diploma -

Aramela Combined School, Boshof Free State

04.2001 -

Skills

Customer support

Reading, jogging and Hikking

I enjoy reading books, newspapers, articles, blogs, and even social media posts. I believe that reading is essential for human life because it expand our understanding of the world. Jogging on the other hand especially in the morning helps to clear your head, see nature and explore new places

i hike to meet new people.

Hiking is my favorite way to escape the hustle and bustle of everyday life, allowing me to immerse myself in nature's beauty while getting a great workout; I love the feeling of accomplishment after reaching a scenic viewpoint, whether it's a challenging mountain peak or a peaceful forest trail, and the sense of calm that comes with being surrounded by fresh air and serene landscapes.

Timeline

Customer Service Officer - Easigas