Summary
Overview
Work History
Education
Skills
Timeline
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Kiasha Shenette Gopaul

Kiasha Shenette Gopaul

Call Centre Agent
Centurion

Summary

Dynamic and detail-oriented professional with a proven track record at Citiq Prepaid, excelling in customer service and problem-solving. Recognized for fostering teamwork and collaboration while efficiently managing time. Adept at utilizing computer skills to enhance operations and deliver exceptional service, ensuring a welcoming atmosphere for all clients.

Overview

2
2
years of professional experience

Work History

Call Centre

Citiq Prepaid
02.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.

Front Office Receptionist

Rockafellas Buffet Resturant
09.2023 - 11.2023


  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Higher Certificate -

Kharina Secondary School
Pietermaritzburg, South Africa
04.2001 -

Skills

    Friendly, positive attitude

    Teamwork and collaboration

    Computer skills

    Customer service

    Flexible and adaptable

    Organization and time management

    Excellent communication

    Dependable and responsible

    Multitasking

    Problem-solving

Timeline

Call Centre

Citiq Prepaid
02.2025 - Current

Front Office Receptionist

Rockafellas Buffet Resturant
09.2023 - 11.2023

Higher Certificate -

Kharina Secondary School
04.2001 -

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Kiasha Shenette GopaulCall Centre Agent