Kiara Sonia Govender
Administrator
Durban,KZN
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Follow-Up Administrator
Catalyx Consulting
05.2025 - Current
- Make regular outbound calls to candidates to confirm current employment status (e.g., employed, unemployed, self-employed).
- Accurately record follow-up outcomes for each candidate interaction.
- Maintain a professional and supportive tone when engaging with candidates to ensure positive communication.
- Capture all responses and updates accurately in Excel and the RBS (Reporting and Business System) database.
- Use Google Forms to collect employment status updates and feedback from candidates.
- Participated in internal training to understand accommodation procedures and booking systems.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Projects and Finance Assistance
Catalyx Consulting
03.2025 - 05.2025
- Collect and review candidate documents such as ID copies, academic certificates, proof of residence, and bank statements.
- Check all submitted documents for authenticity and completeness.
- Compare submitted documents to original copies to ensure they are not fraudulent or altered.
- Flag and report any discrepancies, irregularities, or suspected fraud to management.
- Create and maintain accurate digital and physical records of all candidate applications and supporting documents.
- Communicate with candidates regarding missing documents, deadlines, and next steps.
- Maintain records of correspondence and follow-up with candidates.
- Invoicing & Billing (Zoho)
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Creditors Clerk
Motus Aftermarket Parts
05.2024 - 09.2024
- Create a new vendor account on the system and bank.
- Receive creditor invoices and statements electronically and by mail.
- Check for authorization and correctness.
- Data captured into the Creditor’s Module.
- Reconcile the statement of the system.
- Prepare excel records for signoff.
- Load payment on bank and EFT payment pack.
- Print proof of payment and submit to vendor
- Continuously sought opportunities for process improvements within the accounts payable department, driving increased efficiency and effectiveness across all tasks related to creditor management.
Sales Consultant - Work Experience
Telkom
07.2023 - 11.2023
- Interaction with Customers in person and electronically.
- Provided assistance and support in a professional manner to meet customer needs.
- Data captured customer information, call notes and personal data onto internal database.
- Handle complaints calmly and in a professional manner.
- Admin & Creditors, Sort and organize files, spreadsheets and contracts.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Education
Bachelor of Business Administration -
MANCOSA
10.2022
Higher Certificate - Business Management
MANCOSA
10.2019
Grade 12 - undefined
Mount Edgecombe Private
01.2018
Skills
Office administration
MS office
Customer service
Recordkeeping and file management
Administrative support
Problem-solving
Documentation and reporting
Business administration
Timesheet processing
Certification
JHJ TRAINING - MS EXCEL Intermediate (Motus)
Timeline
Follow-Up Administrator
Catalyx Consulting
05.2025 - Current
Projects and Finance Assistance
Catalyx Consulting
03.2025 - 05.2025
JHJ TRAINING - MS EXCEL Intermediate (Motus)
09-2024
Creditors Clerk
Motus Aftermarket Parts
05.2024 - 09.2024
School of Shipping - Incoterms 2020 rules (Online)
02-2024
Udemy - Microsoft Power BI (Online)
11-2023
Udemy - International transport and Shipping (Online)
11-2023
Sales Consultant - Work Experience
Telkom
07.2023 - 11.2023
Udemy - Digital Marketing Certificate (Online)
06-2023
Higher Certificate - Business Management
MANCOSA
Grade 12 - undefined
Mount Edgecombe Private
Bachelor of Business Administration -
MANCOSA
References
- V, Naidoo, School Principal, 083 876 8972, Mount Edgecombe Private School
- Nomzamo, Magadana, Branch Accountant, 076 142 8452, Motus Aftermarket Parts
Personal Attributes
- Excellent interpersonal and communication skills
- Proactive problem-solver with a detail-oriented mindset.
- A team player who thrives in collaborative environments.
- Skilled at multitasking and managing competing priorities efficiently.
- Adaptable and flexible in dynamic work environments