Khwezi Moshani

• Cross-trained to support other teams to meet operational needs and team deadlines.
• Collected and maintained file of receipts to coordinate expense report submission.
• Collaborated with 4 teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
• Created and maintained reports, documents and presentations to assist with administrative support.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives..

• Built and strengthened long-lasting of 12 client relationships based on accurate price quotes and customer-centric terms.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction and decrease cost up to 2% daily.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals, increasing sales by 34%
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.

• Trained on sales and account management practices to reduce process lags and enhance performance, efficiency, and enrollment, by 98%.
• Developed and led group training courses to align with corporate sales and service goals.
• Developed and executed performance management programs to increase employee engagement and productivity, and exceeded results by 12%.
• Analyzed and evaluated training effectiveness and program outcomes.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management daily.

• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships, resulting in 1000 client enrollment in 12 months.
• Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
• Developed and managed budgets to confirm proper use of resources and maximize profitability, decreasing cost by 1.8% daily.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Executed successful marketing campaigns to generate new business and expand customer base, resulting in, at least 11 new potential clients per area every week.
• Implemented new product line launches by initiating strategic advertising projects, marketing tactics and social media alliances.
• Boosted customer satisfaction ratings by 15%, increased client retention by 34%, grew market share and decreased lag time by implementing process improvements, 5.3%