Khuyase Hlombe
Cape Town
Summary
Experienced professional with a versatile background in account management, customer service, and recruitment. Proven track record of consistently delivering exceptional service and fostering strong client relationships across diverse industries. Recognized for enthusiasm, dedication, and a strong ability to quickly acquire new skills.
Overview
11
11
years of professional experience
Work History
Recruitment Consultant
A24Group
07.2024 - Current
- Sourced, screened, and placed qualified medical professionals across the UK
- Built and nurtured relationships with NHS trusts, private healthcare providers, and candidates
- Maintained an extensive candidate pipeline, ensuring timely placements
- Negotiated competitive rates and contracts with clients (and candidates
- Managed compliance processes, ensuring all placements met UK healthcare standards and regulations
- Collaborated with marketing to develop campaigns targeting specific healthcare sectors
- Conducted regular follow-ups with both clients and candidates to ensure satisfaction
- Monitored industry trends to proactively identify recruitment opportunities
Account Manager
Lunar Zone Systems PTY Ltd
09.2020 - 03.2024
- Built and maintained relationships with key clients in Canada and New Zealand
- Resolved client issues promptly and effectively
- Developed and managed special offers and loyalty programs
- Collaborated with marketing to increase revenue from existing clients
- Provided exceptional customer support and monitored for problem gambling
- Analyzed client data to inform marketing strategies
- Ensured compliance with industry regulations
- Prepared regular performance reports
Senior Customer Service Representative
Capita
05.2020 - 08.2020
- Addressed customer inquiries and provided information on Vodafone products and services
- Managed complaints and resolved issues to ensure customer satisfaction
- Assisted with orders, returns, and payments
- Provided basic technical support and recommended additional products/services
- Maintained accurate records of customer interactions
- Collaborated with internal teams to enhance the customer experience
- Implemented feedback to improve service quality
Resourcer
Airswift
07.2016 - 03.2020
- Sourced potential candidates through job boards, social media, networking, and referrals
- Screened and selected candidates to match specific job requirements
- Communicated regularly with clients to understand their hiring needs and company culture
- Coordinated interviews and provided necessary information and feedback
- Negotiated salary and job terms between candidates and clients
- Managed administrative tasks, including record-keeping and compliance
- Researched market trends and salary data
Customer Service Representative
Mango Airlines
03.2014 - 06.2016
- Assisted customers with ticket cancellations and changes
- Provided information to address customer inquiries
- Exceeded sales targets through upselling additional services
- Implemented cost-saving measures and optimized itineraries
- Retained clients and generated new business
- Built strong relationships with repeat customers
- Resolved customer complaints related to travel arrangements
- Ensured compliance with travel regulations and safety standards
Education
Business Management
IQ Academy
East London, South Africa01.2027
High School Diploma -
Port Shepstone High School
Port Shepstone, South Africa01.2012
Skills
- Excellent communication
- Problem-solving skills
- Client relationship management
- Candidate sourcing
- Screening
- Client interactions
- Sales targets achievement
- Negotiation
- Freshdesk
- CRM
- JIRA
- SAGE
- Adamues
- SAPS
- Staffshift
- Adaptability
- Quick learner
Timeline
Recruitment Consultant
A24Group
07.2024 - Current
Account Manager
Lunar Zone Systems PTY Ltd
09.2020 - 03.2024
Senior Customer Service Representative
Capita
05.2020 - 08.2020
Resourcer
Airswift
07.2016 - 03.2020
Customer Service Representative
Mango Airlines
03.2014 - 06.2016
Business Management
IQ Academy
High School Diploma -
Port Shepstone High School
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