Khutso Mac Letswalo
Account Manager Jnr
Pretoria
Summary
Dynamic Account Manager with a proven track record in client oversight, issue resolution, and relationship building, dedicated to maximizing repeat business opportunities through effective prospecting techniques. Expertise in the sales cycle and a strong ability to thrive in collaborative environments consistently drive optimal outcomes. Committed to delivering exceptional service and fostering long-term partnerships that contribute to organizational success while enhancing customer satisfaction through personalized service and strategic account planning. Skilled in negotiation and conflict resolution, adept at maintaining and renewing client contracts to ensure alignment with business objectives, leveraging analytical insights to boost client retention and business development.
Overview
10
10
years of professional experience
Work History
Account Manager
Primedia Out Of Home
05.2024 - Current
- Overseeing of portfolio consisting of direct clients from an Out of Home perspective
- Formulation and execution of Out Of Home Strategies for direct clients looking to execute marketing campaigns with specific objectives.
- Provision of information to direct clients in understanding the power of Out Of Home and assisted them in carrying out their campaigns using innovation.
- Collaborating with Marketing Team in fostering relationships with various brands in order to provide brands with platforms to advertise.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Executive
Carat, Dentsu
11.2023 - 04.2024
- Planning and execution of OOH Campaigns on behalf of our clients.
- I further report back on our campaigns - provide client with reports on the flighting of the campaign.
- Fostering relationships with media owners to ensure to provide client with best approach for their goals.
- Using industry tools to report on share of spend and share of voice in the industry to help client make informed decisions when planning future campaigns and setting marketing objectives.
- Participated in industry trade shows and networking events to expand professional network, generate leads, and increase brand visibility.
- Collaborated with internal teams to meet client needs and drive customer satisfaction and retention rates.
Intern
Carat, Dentsu
06.2022 - 11.2023
- Managed multiple tasks and prioritized work to meet strict timelines.
- Helped to keep data accessible and organized with consistent database updates.
- Identified, resolved and escalated issues impending project success.
- Assisted in gathering and compiling current market and economic information.
- Participated in meetings and conferences as assigned by team leader.
- Coordinated with various departments to consistently meet project deadlines.
- Attended career fairs for recruiting and company branding
Admin Assistant
Cornerstone College
01.2016 - 12.2017
- Assisted with the onboarding of the new scholars
- Assisted with issuing out of text books
- Oversaw after-school homework sessions
Education
Bachelors in Administration - Public Management & International Relations
University of Pretoria
01.2021
High School - undefined
Cornerstone College
01.2015
High School - undefined
Pro-Ed Private School
01.2012
Primary School - undefined
Irene Primary School
01.2010
Primary School - undefined
Lord Millner School
01.2006
Primary School - undefined
Pro Ed Private School
01.2004
Skills
- Client needs assessment skills
- Prospective client engagement via networking
- Competitive analysis proficiency
- Building long-term client partnerships
Account relationship development
Websites
Timeline
Account Manager
Primedia Out Of Home
05.2024 - Current
Account Executive
Carat, Dentsu
11.2023 - 04.2024
Intern
Carat, Dentsu
06.2022 - 11.2023
Admin Assistant
Cornerstone College
01.2016 - 12.2017
High School - undefined
Cornerstone College
High School - undefined
Pro-Ed Private School
Primary School - undefined
Irene Primary School
Primary School - undefined
Lord Millner School
Primary School - undefined
Pro Ed Private School
Bachelors in Administration - Public Management & International Relations
University of Pretoria