To see myself as Store manager
Khuthadzo Tshivhase
Assistant Store Manager
Thohoyandou
Summary
Dynamic Assistant Manager at MR Price Group with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective problem resolution and strategic planning, while implementing cost reduction strategies that significantly minimized shrinkage. Committed to fostering a collaborative work environment and mentoring staff for professional growth.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Manager
MR Price Group
08.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Merchandiser
SPAR Group
01.2016 - 01.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Certificate - Agronomy And Crop Science
Madzivhadila
Thohoyandou, South Africa 04.2001 -
High School Diploma -
Mphaphuli High
Thohoyandou, South Africa 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Team motivation
Customer service
Time management
Decision-making
Team building
Adaptability and flexibility
Customer relations
Staff training and development
Strategic planning
Goal setting
Staff supervision
Sales growth
Sales reporting
Sales strategies
Budgeting and finance
Business administration
Retail operations
Retail operations management
Schedule oversight
Accomplishments
- Supervised team of 28 staff members.
- Documented and resolved customer service which led to happy customer .
Certification
Framing
Interests
planning for the next day
i always to checked all stuff that is in and checked how we are going to do
Timeline
Framing
08-2025
Assistant Manager
MR Price Group
08.2017 - Current
Merchandiser
SPAR Group
01.2016 - 01.2017
Certificate - Agronomy And Crop Science
Madzivhadila
04.2001 -
High School Diploma -
Mphaphuli High
04.2001 -