Khuthadzo Ramabulana

• Respond to broker and client emails within SLA
• Channel requests to admin support areas with clear instructions
• Investigate and/or resolve queries at point of contact and/or arrange fixes

Managed the Market Conduct process by performing the following tasks:

• Engaged and communicated with value chain stakeholders
• Consolidated feedback received from value chain stakeholders into a presentable form
• Presented the consolidated information to my team

Assisted with the Anti Money Laundering process by performing the following tasks:

• Performed upfront sanction screening of potential clients of Old Mutual Corporate.
• Reviewed and updated the Standard Operating Procedures
• Created one pagers of various processes

Supported the evaluation of risk exposure Old Mutual Corporate faces from changes in regulations by performing the following tasks:

• Created templates for stakeholders to capture the impact of changes in regulation on their segment
• Engaged with stakeholders on different regulations
• Consolidated and presented the feedback from stakeholders

Collaborated across the value chain to ensure the Protection of Personal Information of clients by performing the following tasks:

• Consistently investigated the PPI training statistics, consolidated the information and sharing with the Compliance function
• Captured PPI breaches across the value chain and shared it at the PPI quarterly meeting
• Reviewed and updated Standard Operating Procedure thereafter socialized it to get sign off from the Heads of different segments
• Assisted the Privacy Champion to complete their PPI responsibilities by sending reminders and updating their tasks.

• Used pre-written curriculum to teach students English via remote video conferencing
• Led group activities and maintained a schedule of appointments.

• Strengthened communication skills through interactions with students
• Collaborated on homework assignments, identified lagging skills, and managed time efficiently.

• Resolved problems, improved operations, and provided exceptional service
• Demonstrated initiative and creativity in a dynamic work environment.

• Provided guidance and recommended coping mechanisms for students
• Conducted counseling sessions and supported individuals with resources for communication and daily living skills.