Summary
Overview
Work History
Education
Skills
Certification
Yearsofexperience
Timeline
Generic
KHUSIWE MTSHALI

KHUSIWE MTSHALI

ADMINISTRATOR
Johannesburg,GP

Summary

Professional administrative assistant with three years' experience, self-motivated individual with great interpersonal skills. Very good with Microsoft skills and looking forward to learning more skills. Such a team player and amazing communication skills. Professional administrative worker with comprehensive expertise in managing booking systems and client services. Proven ability to enhance operational efficiency and ensure seamless customer experiences. Focused on fostering team collaboration and adaptability to meet evolving demands, showcasing skills in scheduling, conflict resolution, and attention to detail. Experienced with managing booking systems and client communications. Utilizes strong organizational skills to ensure seamless scheduling and customer satisfaction. Knowledge of conflict resolution and multitasking in high-pressure environments.

Overview

2026
2026
years of professional experience
2012
2012
years of post-secondary education
3
3
Certifications

Work History

Sales Administrator

Carter Dealerships/ Suzuki Bramley
06.2022 - 10.2024
  • Report new cars and demos on DCS + Aftersales follow up calls + Load refunds
  • Submit for registration + Request natis and settlements + Writing permits
  • Updating excel spreadsheet and attending to daily emails / meetings
  • Uploading natis on CRM + General admin duties

Bookings clerk

Dilse faith PTY Suzuki Kyalami
Johannesburg , South Africa
11.2024 - 08.2025
  • Assisted in the development of promotional materials to attract new clients and increase bookings.
  • Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
  • Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
  • Provided exceptional customer service while resolving conflicts or issues related to reservations or cancellations.
  • Increased customer satisfaction by efficiently handling reservations and bookings for various events.

Admin/ Retention

Rooks' insurance broker
02.2021 - 02.2022
  • Assisting with insurance claims + Follow up calls to client's
  • Retaining client's + Administration for insurance companies
  • Amending policies + reworking premiums
  • Providing insurance advice + Putting client through their relevant insurance holder

Sales assistant

Polo Clothing
6 2016 - 4 2020
  • Visual Merchandising + Store maintenance + Housekeeping
  • Administration + Reaching targets + Observing meetings
  • Stock taking + Cashing up + Achieving workplace goals + Inventory management
  • I was promoted to a 3rd key holder, which was an achievement for me.

Education

Matric / High school Diploma -

Willowmead high school

Skills

DCS/eNatis system

Certification

NCA For F&I's, Moonstone business school, 2022

Yearsofexperience

3-5 years: Customer service, sales and administration.

Timeline

Bookings clerk

Dilse faith PTY Suzuki Kyalami
11.2024 - 08.2025

Sales Administrator

Carter Dealerships/ Suzuki Bramley
06.2022 - 10.2024

Admin/ Retention

Rooks' insurance broker
02.2021 - 02.2022

Matric / High school Diploma -

Willowmead high school

Sales assistant

Polo Clothing
6 2016 - 4 2020
KHUSIWE MTSHALIADMINISTRATOR