Khumo nokhasi Segwai
BPO Sales, customer Care & administrative proffessional
187 Albertina Sisulu Street,GP
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Sales Agent
Afrishore
01.2024 - 01.2025
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Credit Repair Specialist
Css BPO
07.2022 - 12.2022
- Sales contact services selling Credit repair programmes and financial services to American residents
- Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
- Enhanced client satisfaction by promptly addressing concerns and providing solutions tailored to their unique circumstances.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.
Records Retriever
IcontactBPO
11.2021 - 06.2022
- Contact facilities to retrieve medical records for the insurance to process and pay out claims
- Developed detailed reports highlighting trends in records management performance, enabling informed decision-making among leadership staff.
- Prioritized urgent client needs effectively, meeting tight deadlines for crucial document delivery without sacrificing accuracy or quality.
- Trained new employees on proper records retrieval practices, boosting the overall efficiency of the department.
Sales Consultant
IcontactBPO
07.2021 - 11.2021
- Sales contact services selling Energy, Utilities, Life Insurance and Broadband to the United Kingdom residents
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Customer Service Representative
Affinity Health
01.2019 - 12.2019
- Medical insurance sales, customer care, customer retentions and processing of customer claims
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Care Consultant
AEGIS SA
09.2017 - 08.2018
- Company Overview: Travel agency
- Selling travel insurance, assisting with pre bookings, and customer curtesy calling
- Travel agency
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
Education
Matric -
Greenwich College
Skills
- Sales coach
- MS Office
- 22 WPM
Timeline
Sales Agent
Afrishore
01.2024 - 01.2025
Credit Repair Specialist
Css BPO
07.2022 - 12.2022
Records Retriever
IcontactBPO
11.2021 - 06.2022
Sales Consultant
IcontactBPO
07.2021 - 11.2021
Customer Service Representative
Affinity Health
01.2019 - 12.2019
Customer Care Consultant
AEGIS SA
09.2017 - 08.2018
Matric -
Greenwich College
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