KHUMBULANI NGWENYA
Pretoria
Summary
Results-driven Operations and Training Management professional with over 20 years of experience in franchise development and business consulting. Expertise in training, coaching, operational compliance, and strategic planning supports organisational growth and enhances brand standards across regions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Managing Director
Emkampeni Holdings (PTY) Ltd
03.2017 - Current
- Strategic planning and policy implementation
- Crafted comprehensive business plans and proposals for clients to drive strategic initiatives
- Provided expert business consultation to improve client operations
- Performed business analysis to identify shrinkage control measures
- Developed standard operating procedures tailored to client requirements
- Designed and implemented training and development programmes to elevate staff capabilities
- Designing and implementing training programmes
- Coaching and mentorship
- Facilitated brand orientation sessions for new employees to enhance integration into company culture
National Franchisee Training & Development Manager
Franchising to Africa T/A Gold Brands
02.2015 - 02.2017
- Designed and implemented comprehensive training programmes for franchisees
- Training program design and implementation
- Facilitated brand orientation sessions to onboard new employees effectively
- Conducted store visits to evaluate and enhance effectiveness of on-the-job training
- Strategic planning
- Reporting to stakeholders
Regional Field Service Consultant
Galioto’s Flame Grilled Chicken
07.2012 - 12.2014
- Conducted preventative maintenance to ensure equipment reliability
- Delivered exceptional customer service to enhance satisfaction
- Provided expert advice to businesses on strategy and operations
- Oversaw profit and loss management to ensure financial stability and enhance performance
- Implemented systems and controls to enhance operational efficiency
- Ensured adherence to regulatory standards and policies
- Conducted training sessions to improve team skills and knowledge
- Developed marketing strategies and managed budgets to align with business objectives
- Managed brand integrity and ensured consistent messaging
- Advised clients on financial planning and investment strategies to optimise their portfolios
Training Manager
Galioto’s Flame Grilled Chicken
01.2011 - 01.2012
Training Manager
Nando’s Chicken land
01.2007 - 01.2010
Shop Manager
Nando’s Palapye, Botswana
01.2004 - 01.2005
Store Manager
Nando’s Innscor Africa Ltd
01.1999 - 01.2004
Education
Higher National Diploma (HND) - Business Administration
Bulawayo Polytechnic College
Bulawayo, Zimbabwe01-2003
Diploma - Hotel & Catering Management
City & Guilds
Bulawayo, Zimbabwe01-1997
Skills
- Strategic planning
- Financial management
- Operational Efficiency
- Business analysis
- Franchise management
- Business consulting
- Brand Strategy
- Training & Development
- Coaching & Mentorship
- MS Office & General Computer Literacy
Certification
- Customer Care Certificate, 2000-01-01
- HACCP Certificate
- Fire Fighting Level 2
- First Aid Level 1
- Managing Franchisee Performance Certificate
- Advanced Certificate in Project Management
Languages
English
Zulu
Ndebele
Sotho
Tswana
Xhosa
Custom Section
Own vehicle
Personal Information
- Available: Immediately
- Health Status: Good
References
References available on request.
Timeline
Managing Director
Emkampeni Holdings (PTY) Ltd
03.2017 - Current
National Franchisee Training & Development Manager
Franchising to Africa T/A Gold Brands
02.2015 - 02.2017
Regional Field Service Consultant
Galioto’s Flame Grilled Chicken
07.2012 - 12.2014
Training Manager
Galioto’s Flame Grilled Chicken
01.2011 - 01.2012
Training Manager
Nando’s Chicken land
01.2007 - 01.2010
Shop Manager
Nando’s Palapye, Botswana
01.2004 - 01.2005
Store Manager
Nando’s Innscor Africa Ltd
01.1999 - 01.2004
Higher National Diploma (HND) - Business Administration
Bulawayo Polytechnic College
Diploma - Hotel & Catering Management
City & Guilds