Khululwa Lucia Sogayise Ntwasa
Administrator
Thubelitsha
Summary
I an an experienced Finance Administrator, Consultant and Internal Auditor, I bring a robust skills set with particular emphasis on exceptional customer care. My background is marked by a comprehensive understanding of administrative processes, ensuring that I can handle a variety of tasks with efficiency and professionalism. My commitment to delivering outstanding service is at the core of my professional ethos, making me a reliable asset to any team.
Overview
14
14
years of professional experience
Work History
Internal Auditor
Global Load Control
09.2023 - 12.2024
- Identify and assess areas of significance business risk.
- Implement best audit and business practices in line with internal audit statements.
- Conduct audits as assigned through the annual audit plan.
- Manage resources and work with departments in order to ensure a smooth and timely execution of assigned audits.
- Identify and reduce all operational and business risks through effective implementation and monitoring controls.
- Contribute to develop, implement and maintain internal policies and procedures in accordance with local and international best practice within Auditing Team.
- Conduct ad c investigations into identified or reported risks.
- Issuance of all relevant internal reports.
- Manage the process to track, follow up and close all open findings and recommendations.
- Resigned health matters
Aircraft Load Control Administrator
Global Load Control
03.2023 - 12.2024
- Calculate accurate aircraft weight and balance to ensure compliance with international aviation safety standards.
- Prepare and send out load sheets, loading instruction and zero fuel weight to facilitate efficient flight operations.
- Monitor and verify proper loading procedures to prevent overloading, separation of dangerous goods and maintain loading stability.
- Coordinating and communicating with various parties involved in the flight handling.
- Reporting of all irregularities that occur during the flight handling process.
- Knowledge transfer and teamwork with other Load Control Administrators.
Online Order Support
TFG – Bash
07.2021 - 03.2023
- Manage online orders from picking to delivery to ensure smooth operation.
- Provide personalized and prompt responses to customer queries.
- Coordinate with picking and driver personnel to address and resolve customer service issues effectively.
- Manage and track customer complaints, ensuring timely solution and follow up.
- Process refunds.
- Capture accurate drivers and pickers payments.
- Supervise the team twice a week.
- Resigned for Growth
Data Capturer
International Mining and Dredging
04.2020 - 03.2021
- Creating spreadsheets and managing database.
- Perform inventory counting, tracing inventory movements and do adjustments.
- Manage warehouse and generate reports.
- Maternity Cover
Finance Admin Intern
Distel Limited Group
03.2019 - 03.2020
- Operate the switchboard, handling incoming call and direct them to appropriate personnel efficiently.
- Assist in finance administrative tasks, expense claims processing, petty cash management, sales order processing and procurement processing.
- Manage documents, office supplies, the boardroom booking and meetings.
- Contract ended
Student Admin Assistant
UNISA
11.2016 - 03.2018
- Student Admin Assistant
- Information Desk.
- Queue Marshall.
- Call Centre Agent.
- Paypoint Operator.
- Manage emails.
- Application and registration assistant.
- Contract
Receptionist
Icotel Inn
07.2013 - 01.2015
- Answer incoming calls, manage bookings and monitor reviews online.
- Greet, welcome visitors and assist visitors in a courteous and professional manner.
- Resigned family responsibilities
Administrator
Department Of Education
06.2011 - 06.2012
- Coordinate internal communication and act as a first point of contact.
- Schedule and organize meetings, appointments, and travel arrangements for staff.
- Manage office supplies.
- Computer facilitator and events coordinator.
- Manage cheque book.
- Learnership ended
Education
Grade 12 - Commerce
Ngwneze High School
ND - Financial Information Systems
Cape Peninsular University Of Technology
AdvDip - Internal Auditing
University Of South Africa
Cert - Aviation Auditor Training
Aviation Quality Services GmbH
Skills
Accounting, Internal Auditing and Information Systems
Office Support, General Admin duties, Data Capturing and Managing Office supplies
Customer care, Information Desk, Handling communication and Switchboard
Document Processing, Investigation, Reconciliation, Presentation and Reporting
SAP, SAGE, Fresh desk, Slack, Flight Management Systems
References
Ms SN, Masego, Supervisor, 073 085 7033, Global Load Control, Singapore
Timeline
Internal Auditor
Global Load Control
09.2023 - 12.2024
Aircraft Load Control Administrator
Global Load Control
03.2023 - 12.2024
Online Order Support
TFG – Bash
07.2021 - 03.2023
Data Capturer
International Mining and Dredging
04.2020 - 03.2021
Finance Admin Intern
Distel Limited Group
03.2019 - 03.2020
Student Admin Assistant
UNISA
11.2016 - 03.2018
Receptionist
Icotel Inn
07.2013 - 01.2015
Administrator
Department Of Education
06.2011 - 06.2012
ND - Financial Information Systems
Cape Peninsular University Of Technology
AdvDip - Internal Auditing
University Of South Africa
Cert - Aviation Auditor Training
Aviation Quality Services GmbH
Grade 12 - Commerce
Ngwneze High School