Khululwa Lucia Ntwasa
Summary
Detail-oriented accounting professional with expertise in internal auditing and information systems. Specializes in data management and document processing to enhance office efficiency. Utilizes SAP, Sage, and communication tools to streamline workflows and improve reporting accuracy. Experienced in financial data investigation, reconciliation, and presentation.
Overview
14
14
years of professional experience
Work History
Internal Auditor
Global Load Control
Cape Town
09.2023 - 12.2024
- Identified and assessed significant business risk areas to enhance audit focus.
- Identify and reduce all operational and business risks through effective implementation and monitoring controls.
- Implement best audit and business practices in line with internal audit statements.
- Contributed to development, implementation, and maintenance of internal policies and procedures aligned with local and international auditing best practices.
- Conduct investigations into identified or reported risks.
- Manage the process to track, follow up and close all open findings and recommendations.
Aircraft Load Control Administrator
Global Load Control
Cape Town
03.2023 - 12.2024
- Calculate accurate aircraft weight and balance to ensure compliance with international aviation safety standards.
- Monitor and verify proper loading procedures to prevent overloading, separation of dangerous goods, and maintaining loading stability.
- Prepare and send out load sheets, loading instructions, and zero fuel weight to facilitate efficient flight operations.
- Coordinate with flight handling teams to enhance communication and streamline operations.
- Report irregularities during flight handling to uphold safety standards and mitigate risks.
Online Order Support
TFG - Bash
Parow
07.2021 - 03.2023
- Managed online orders from picking to delivery, ensuring seamless customer experience.
- Coordinated with picking and driver personnel to resolve customer service issues promptly.
- Provided personalized and prompt responses to customer queries.
- Tracked customer complaints, ensured timely solutions, and followed up for customer satisfaction.
- Processed customer refunds.
- Captured accurate drivers' and pickers' payments.
- Oversaw team operations twice weekly to maintain productivity and morale.
Data Capturer
International Mining and Dredging
Montague Gardens
04.2020 - 03.2021
- Created spreadsheets and managed database operations to streamline data capture.
- Managed warehouse operations and generated reports to track inventory status.
- Supported inventory counting and traced movements to ensure accurate stock levels.
Finance Admin Intern
Distel Limited Group
Parow
03.2019 - 03.2020
- Processed expense claims, managed petty cash, and coordinated sales orders and procurement tasks to support finance operations.
- Managed documents, coordinated office supplies, and organised boardroom bookings and meetings to facilitate smooth office operations.
- Directed incoming calls to specific personnel, ensuring efficient communication.
- Handled incoming calls on switchboard, ensuring prompt connection to appropriate personnel.
Student Admin Assistant
UNISA
Parow
11.2016 - 03.2018
- Assisted students at information desk, providing guidance on resources and services.
- Guided applications and registrations.
- Optimised queue management during peak hours, enhancing student experience and reducing wait times.
- Sorted and prioritised emails, facilitating quicker responses to student inquiries.
- Provided support as call centre agent.
- Handled transactions as pay point operator.
Receptionist
Icotel Inn
Midrand
07.2013 - 01.2015
- Answered incoming calls, managed bookings, and monitored online reviews to enhance customer satisfaction.
- Maintained a clean and organized front desk area and create a welcoming environment.
- Maintained a clean and organised front desk area and created a welcoming environment.
- Coordinated daily schedules and appointments for office staff to optimise workflow and efficiency.
- Managed rooms, managed expenses and processed payments.
- Supervised housekeepers and maintenance staff to uphold quality standards and maintain a clean environment.
Administrator
Department Of Education
Idutywa
06.2011 - 06.2012
- Schedule and organize meetings, appointments, and travel arrangements for staff.
- Coordinated internal communication, serving as first point of contact to streamline information flow.
- Managed cheque book and performed general administration duties to ensure smooth operational processes.
- Oversaw inventory of office supplies to ensure adequate stock levels.
- Facilitated computer training sessions and coordinated staff engagement events to enhance team collaboration.
Education
Grade 12 - Commerce
Ngwenze High School
ND - Financial Information Systems
Cape Peninsular University Of Technology
Cert - Aviation Auditor Training
Aviation Quality Services GmbH
AdvDip - Internal Auditing
University Of South Africa
Skills
- Accounting and auditing
- Assets and inventory management
- Investigation and reconciliation
- SAP and Sage proficiency
- Freshdesk and Slack usage
- Flight management systems expertise
- Office support and data entry
Custom Section
073 400 8024, 082 358 9987, ksogayise@gmail.com
References
- Ms SN Masego, 073 085 7033, Singapore Airline Supervisor, Global Load Control
- Ms T Magaba, 072 145 0773, thabisamag@tfg.co.za, Supervisor, TFG - Bash
- Ms Z Goglimpi, 084 760 3770, godliz@unisa.ac.za, Supervisor, University Of South Africa
Personal Information
Timeline
Internal Auditor
Global Load Control
09.2023 - 12.2024
Aircraft Load Control Administrator
Global Load Control
03.2023 - 12.2024
Online Order Support
TFG - Bash
07.2021 - 03.2023
Data Capturer
International Mining and Dredging
04.2020 - 03.2021
Finance Admin Intern
Distel Limited Group
03.2019 - 03.2020
Student Admin Assistant
UNISA
11.2016 - 03.2018
Receptionist
Icotel Inn
07.2013 - 01.2015
Administrator
Department Of Education
06.2011 - 06.2012
Grade 12 - Commerce
Ngwenze High School
ND - Financial Information Systems
Cape Peninsular University Of Technology
Cert - Aviation Auditor Training
Aviation Quality Services GmbH
AdvDip - Internal Auditing
University Of South Africa