Khuliso Makhwanya
Service Consultant
Tembisa
Summary
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Service consultant
Capitec Bank
Thohoyandou, South Africa
02.2019 - Current
- Responsible for providing excellent client service by fulfilling and exceeding the clients expressed need.
- Accurately and timeously gather and capture client information.
- Welcoming all clients and respond to all customers queries.
- Maintained skills and knowledge and competency to sell all Capitec products in the best interest of the client.
- Responsible for selling and promoting Capitec product
- Responsible for inbound and outbound calls for sale, telemarketing, and debts collections (Telephony and Presence Web agent)
- Mandating and approving loans.
- Second in charge in the absence of the management
- Guided clients through financial product options, ensuring informed decisions that enhanced customer satisfaction and loyalty.
- Developed and implemented streamlined processes for client onboarding, improving efficiency and reducing processing time.
- Conducted comprehensive needs assessments to identify client preferences, resulting in tailored service offerings that increased engagement.
- Trained and mentored new service consultants, fostering a collaborative environment that enhanced team performance and knowledge sharing.
Bank Teller/Clerk
Capitec Bank
Bedfordview, South Africa
08.2015 - 01.2019
- Receive and verify document for new account and loan application.
- Handle all service related queries and complain.
- Provide personal administration support
- Render an effective filling and record management services
- Handling incoming and outgoing calls
- Operating office machine
- Handling and processing of order
- Handling cashier for cash deposit
- Drop safe clearance
- Processed customer transactions efficiently, ensuring adherence to compliance standards and enhancing operational accuracy.
- Managed customer inquiries and resolved issues, contributing to improved service satisfaction and client loyalty.
- Conducted cash handling and reconciliation duties, maintaining accurate financial records and reducing discrepancies.
- Assisted in training new staff members, fostering a collaborative environment and enhancing team performance.
Education
Bachelor of Commerce in Accounting - Accounting
University of Venda
Limpopo01.2014
Grade 12 - undefined
Makhavakvale Secondary School
01.2008
Skills
Communication skills- good writing and verbal communication skills
Interpersonal skills- being flexible and able to adapt quickly
References
- Christine, Hauptflesch, Branch Manager, 083 286 3621, 087 756 0210, Capitec Bank
- Ntumelego, Molefe, Supervisor, 072 2363 315, Capitec Bank
- Lindelani, Dzhivhuwo, Branch Manager, 0817018290, Capitec Bank
- Thilivhali, Ramawa, Former Lecturer, 083 592 3069, University of Venda
PROFESSIONAL ATTRIBUTES
- Creative thinker- coming up with good ideas and solutions to problem solving.
- Resourceful-Ability to supply what is needed, quick wit.
- Approachable- being able to work with different people.
- Efficient- Competent, capable, able to get results.
Timeline
Service consultant
Capitec Bank
02.2019 - Current
Bank Teller/Clerk
Capitec Bank
08.2015 - 01.2019
Grade 12 - undefined
Makhavakvale Secondary School
Bachelor of Commerce in Accounting - Accounting
University of Venda