KHULISO KANAKANA GEORGE MATHIVHA
Johannesburg
Summary
Dynamic professional with a proven track record in customer service and sales, honed at companies like WURTH. Expert in communication and strategic sales knowledge, I excel in transforming customer interactions into lasting relationships and increased loyalty. Skilled in financial aid advising and computer literacy, I consistently exceed customer and employer expectations.
Overview
7
7
years of professional experience
Work History
Academic Counselor
Regenesys Business School
Sandton
03.2024 - Current
- Assist with admission process and Sales
- Enrolment process guidance and Cold-Calling
- CRM (Sales force/VINE) and Customer services
- Conducted product demonstration to educate customers on features, benefits and competitive advantages
Customer Service Representative
WURTH
Louis Trichardt
10.2022 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products.
Sales Consultant
African Bank
Johannesburg
12.2017 - 09.2022
- Advised clients on appropriate product selections based on their unique needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Responded to telephone and in-person requests for information
- Provided sales and customer service assistance to walk-in traffic
Education
Certicate - Customer Management Banking
Bank Seta Program
12.2018
Bachelor - Community Development and Leadership
University of Johannesburg
Johannesburg01.2014
Skills
- Communication skills
- Customer-centric
- Administrative procedure and system
- Computer literacy
- Strategic sales knowledge
- Financial aid advising
- Student advocacy
References
- Trevor Mafenya, Sales Representative, WURTH, 067 267 5221
- Palesa Solomon, Branch Manager, African Bank, 081 347 4564
- Nhlanhla, Supervisor, Regenesys Business School, 079 120 1750
Timeline
Academic Counselor
Regenesys Business School
03.2024 - Current
Customer Service Representative
WURTH
10.2022 - 09.2023
Sales Consultant
African Bank
12.2017 - 09.2022
Certicate - Customer Management Banking
Bank Seta Program
Bachelor - Community Development and Leadership
University of Johannesburg
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