Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Additional Details
Timeline
Generic

Khulekile Mbongwa

Remote Education & Content Specialist
Durban

Summary

Versatile and results-driven education and content development specialist with 5+ years of experience in remote teaching, digital curriculum design, customer support, and regional promotions. Proven ability to deliver engaging virtual lessons, manage LMS/CMS platforms, lead QA processes, and drive cross-functional promotional campaigns. Adept at working with international teams, remote platforms (Zoom, Teams, AWS), and multicultural learners. Fluent in English and isiZulu.

Overview

5
5
years of professional experience
2021
2021
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Regional Promotions Specialist - Remote

Retail Insight
02.2024 - Current
  • Plan and execute regional digital campaigns to increase brand visibility.
  • Coordinate vendor partnerships and manage remote teams.
  • Analyze customer engagement data and ensure compliance with global brand standards.

IsiZulu Subject Lead & Curriculum Developer - Remote

IDEA Digital Education
10.2021 - Current
  • Develop interactive digital content for Grades 8-11 aligned to South African curriculum.
  • Create lesson plans, record educational videos, and lead QA processes.
  • Manage content deployment using CMS, AWS, and BMS.

Online Tutor (isiZulu) - Remote

The Best Zulu Tutor
02.2022 - 01.2024
  • Delivered customized language lessons to global students via Zoom and Google Meet.
  • Developed digital learning materials tailored to different age groups.

Online Lecturer (isiZulu HL) - Remote

Milpark Academy
03.2022 - 03.2023
  • Conducted remote lectures and assessments using virtual platforms.
  • Supported higher education students with flexible online tutoring.

Online Teacher (Grades 1-8) - Remote

Learnva Academy
02.2021 - 07.2022
  • Taught multi-subject classes online, including English, Math, and Social Science.
  • Integrated virtual tools and fostered student engagement remotely.

Customer Support Representative - Remote

MultiChoice (DStv)
10.2020 - 11.2021
  • Delivered excellent customer service via phone and email.
  • Handled billing, inquiries, and issue resolution efficiently.

Education

PGCE - IsiZulu & Life Orientation

University of KwaZulu-Natal

Bachelor of Social Science - undefined

University of KwaZulu-Natal

Skills

  • Platforms: Zoom, Microsoft Teams, Teamwork
  • Systems: CMS, BMS, AWS

Certification

- 120-Hour TEFL Certificate, Teach TEFL Language School - 2019

Core Competencies

  • Online & Virtual Instruction (Zoom, Google Meet)
  • Curriculum & Content Development (Grades 1-11)
  • QA for E-learning Modules
  • Remote Team Collaboration (Teams, Teamwork)
  • Customer Service & Support (Email, Chat, Voice)
  • Promotions Strategy & Vendor Management
  • Digital Platforms: CMS, AWS, BMS
  • Languages: English, isiZulu

Additional Details

  • Availability: Full-time remote (worldwide)
  • Date of Birth: 1997-07-16
  • License: Code 10 Driving License (SA)

Timeline

Regional Promotions Specialist - Remote

Retail Insight
02.2024 - Current

Online Lecturer (isiZulu HL) - Remote

Milpark Academy
03.2022 - 03.2023

Online Tutor (isiZulu) - Remote

The Best Zulu Tutor
02.2022 - 01.2024

IsiZulu Subject Lead & Curriculum Developer - Remote

IDEA Digital Education
10.2021 - Current

Online Teacher (Grades 1-8) - Remote

Learnva Academy
02.2021 - 07.2022

Customer Support Representative - Remote

MultiChoice (DStv)
10.2020 - 11.2021

Bachelor of Social Science - undefined

University of KwaZulu-Natal

PGCE - IsiZulu & Life Orientation

University of KwaZulu-Natal

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Khulekile MbongwaRemote Education & Content Specialist