Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khulekani Nzama

Administration Clerk
Kranskop

Summary

Dynamic professional with a proven track record at United Brands Beverages, excelling in documentation and recordkeeping. Adept at enhancing office productivity and fostering client relationships, I leverage strong organizational skills and a commitment to confidentiality to drive customer satisfaction and support team objectives. Proficient in Microsoft Office Suite and database administration.

Overview

14
14
years of professional experience

Work History

Administrative Clerk

United Brands Beverages
02.2020 - Current
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Arranged meetings and appointments and updated records to assist management.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
  • Improved communication between departments through effective scheduling and coordination of meetings.

Financial Advisor

Metropolitan Life
08.2013 - 09.2014
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Ensured compliance with industry regulations and company policies while serving clients'' best interests.
  • Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
  • Increased client satisfaction by providing personalized financial advice and investment strategies.

Representative

AVBOB LIFE
10.2011 - 07.2013
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Contributed to team sales goals by upselling products and services to customers.

Education

Business Management

Umfolozi College
Richards Bay, South Africa
04.2001 -

Business

Umfolozi College
Richards Bay, South Africa
04.2001 -

Skills

Filing systems

Timeline

Administrative Clerk

United Brands Beverages
02.2020 - Current

Financial Advisor

Metropolitan Life
08.2013 - 09.2014

Representative

AVBOB LIFE
10.2011 - 07.2013

Business Management

Umfolozi College
04.2001 -

Business

Umfolozi College
04.2001 -

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Khulekani NzamaAdministration Clerk