Khulekani Nzama
Administration Clerk
Kranskop
Summary
Dynamic professional with a proven track record at United Brands Beverages, excelling in documentation and recordkeeping. Adept at enhancing office productivity and fostering client relationships, I leverage strong organizational skills and a commitment to confidentiality to drive customer satisfaction and support team objectives. Proficient in Microsoft Office Suite and database administration.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
United Brands Beverages
02.2020 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Arranged meetings and appointments and updated records to assist management.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Improved communication between departments through effective scheduling and coordination of meetings.
Financial Advisor
Metropolitan Life
08.2013 - 09.2014
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
Representative
AVBOB LIFE
10.2011 - 07.2013
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Contributed to team sales goals by upselling products and services to customers.
Education
Business Management
Umfolozi College
Richards Bay, South Africa 04.2001 -
Business
Umfolozi College
Richards Bay, South Africa 04.2001 -
Skills
Filing systems
Daily reporting
Clerical support
Documentation and recordkeeping
Microsoft Office Suite
Database administration
Office supply management
Document management
Timeline
Administrative Clerk
United Brands Beverages
02.2020 - Current
Financial Advisor
Metropolitan Life
08.2013 - 09.2014
Representative
AVBOB LIFE
10.2011 - 07.2013
Business Management
Umfolozi College
04.2001 -
Business
Umfolozi College
04.2001 -