Khulekani Kanye
Health Tech
Plooysville AH
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Analyst
Healthforce
6 2021 - Current
- Provide supporting clinics using Healthforce by sending communication regarding product release
- Managing the knowledgebase by updating and publishing new articles
- Provide support clinics to submit wellness assessments and medical scheme claims
- Provide technical support to patients using the Kena Health App
- Providing general administrative and logistical support to Kena and Healthforce customers.
Editorial Assistant
Life Orientation Textbooks Project
08.2018 - 12.2020
- Provide editorial liaison support to project coordinators, editors and writers on lessons for learners
- Facilitate editorial meetings for copy and proof editing of draft lesson sets for different grades
- Develop weekly schedules for grade book editors and designers to meet project deadlines
- Work closely with project manager to track monthly deliverables for project members
- Provide secretariat services to the Physical Education Thread meetings and workshops
- Manage and maintaining track record of writers, thread coordinators and grade book editors
- Manage image and picture research databases of image lists.
Senior Admin Clerk
Department of Basic Education
12.2015 - 07.2018
- Responsible for applying 'Batho Pele Principles'
- Drive departmental administration by compiling reports, memos and submissions
- Responsible for compiling international travel reports for the Director
- Serve as the UNESCO Quality Physical Education (QPE) representative for the Directorate
- Represent the Directorate on the National Working Group on Constitutional and Human Rights Educations
- Responsible for stakeholder engagement with civil organisations, non-governmental organisations, Chapter 9 institutions on issues around Human Rights and Education
- Responsible for the national distribution of study guides to learners and schools across the country
- Responsible for national coordination and collaboration for the distribution of slim-line constitutions to grade 11 learners across the country
- Responsible for compiling sundry payments for the Chief Directorate.
Client Support Administrator
ENS Africa
03.2015 - 11.2015
- Responsible for addressing digital client queries
- Drove allocation of credit notes
- Responsible for communication dissemination in the division
- Served as the Shift Allocation Leader.
Education
BA Hon (Communication Theory) -
University of Johannesburg
BA (Politics) - undefined
University of Johannesburg
Skills
Excellent Communication
undefinedFurther Education Training
- National Senior Certificate, Wendywood High School, 2009
- Report Writing, South African Institute of Learning, 2016
- Meeting & Minutes Taking, South African Institute of Learning, 2016
- Intermediate Microsoft Excel, FACHS Business Consulting and Training, 2017
Professional References
- Linda Hadebe, 072 291 9297, lindahadebe21@gmail.com
- Melusi Dhlamini, 064 531 3294, melusid@healthforce.io
Physical Address
45 Morganwood, Dickens Road, Plooysville AH, Barbeque Downs, 1684
Personal Information
ID Number: 9103135569088
Accomplishments
Contributed to helping Kena Health App win the MTN Best Health Solution App for 2024, by addressing all app queries from clients and resolving app issues within service level agreement (SLA).
Certification
Intermediate Microsoft Excel
Timeline
Editorial Assistant
Life Orientation Textbooks Project
08.2018 - 12.2020
Senior Admin Clerk
Department of Basic Education
12.2015 - 07.2018
Client Support Administrator
ENS Africa
03.2015 - 11.2015
Customer Success Analyst
Healthforce
6 2021 - Current
BA Hon (Communication Theory) -
University of Johannesburg
BA (Politics) - undefined
University of Johannesburg
Intermediate Microsoft Excel
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