Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
On-SiteRemoteHybridLocation: eThekwini, South Africa
Open to relocation: Yes
Verified
This profile is verified using an email address.
Khulekani Brian Ntshingila
eThekwini
Work Preference
Summary
Outgoing and service-focused professional with experience in customer service, sales, administration, and hospitality. Strong communication skills, multilingual abilities, and a positive attitude toward learning and teamwork. Adaptable to different work environments and eager to contribute to organizational success.
Overview
3
3
Languages
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Grant Administrator (Contract)
South African Social Security Agency
Piet Retief
12.2014 - 03.2015
- Managed client inquiries regarding social security services and benefits.
- Coordinated appointments for clients with various government departments.
- Developed and maintained accurate records of client interactions and services provided.
- Enhanced customer engagement by utilizing systems effectively.
- Provided customer service aligned with Batho-Pele principles, ensuring client satisfaction.
Flexi Worker (Sales)
Truworths
Volksrust
08.2014 - 11.2014
- Supported customers in processing purchases, managing accounts, and handling payments.
- Ensured effective merchandising and upheld high levels of customer satisfaction.
- Assisted customers with product selections and provided excellent service.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Operated point-of-sale system for transactions and handled cash accurately.
Waiter / Junior Manager
Tuscarora Spur
Piet Retief
02.2008 - 01.2013
- Delivered exceptional customer service in a fast-paced dining environment.
- Ensured service standards and enhanced customer engagement.
- Managed food and beverage orders with accuracy and efficiency.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Managed stock ordering to ensure product availability and supervised operations.
Education
TEFL Certificate -
Teacher Record Academy
Durban 11.2023 - 01.2024
Certificate - Play Based Learning
PLAY Online Learning
Durban 10.2023 - 01.2024
National Diploma - Language Practice
Tshwane University of Technology
Pretoria 02.2017 - 01.2022
Grade 12 Senior Certificate -
Ndlela High School
Piet Retief 01.2004 - 12.2004
Skills
- Customer relationship management
- Client relationship management
- Record keeping
- Appointment coordination
- Customer service orientation
- Adaptable communication
- Eager to learn
- Relevant qualifications
Languages
- IsiZulu
- English
- Afrikaans
- Northern Sotho
- Xhosa
- SiSwati
Languages
English
Proficient
C2
Afrikaans
Elementary
A2
Swahili
Beginner
A1
Timeline
TEFL Certificate -
Teacher Record Academy
11.2023 - 01.2024
Certificate - Play Based Learning
PLAY Online Learning
10.2023 - 01.2024
National Diploma - Language Practice
Tshwane University of Technology
02.2017 - 01.2022
Grant Administrator (Contract)
South African Social Security Agency
12.2014 - 03.2015
Flexi Worker (Sales)
Truworths
08.2014 - 11.2014
Waiter / Junior Manager
Tuscarora Spur
02.2008 - 01.2013
Grade 12 Senior Certificate -
Ndlela High School
01.2004 - 12.2004