Khruschev Khruz Koapeng
Parts Sales Consultant
Johannesburg,Gauteng
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Parts Coordinator
CASA Vehicle Holdings (Pty) Ltd t/a Maserati Johannesburg
Bryanston
10.2019 - 02.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments for use in vehicle equipment.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Supervised and trained staff on product knowledge and customer service.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Developed and implemented strategies to improve team productivity and efficiency.
- Met or exceeded production goals and objectives by following strict procedures.
- Handled week-to-week shipping and receiving overseeing more than 15 packages per week.
Parts Sales Assistant
Scuderia South Africa (Pty) Ltd t/a Ferrari Bryanston
Bryanston
04.2017 - 09.2019
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep storeroom well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Parts Sales Consultant
Audi Centre Northcliff
Northcliff
08.2013 - 03.2017
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Adhered to company guidelines for performance and compliance.
- Maintained extensive understanding of common problems and methods for repair.
- Ordered parts for front counter customers, workshop and panel body & spray repair shops.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Oversaw team of 7 employees.
Parts Counter Salesperson
CMH (Combined Motor Holdings) Volvo Cars Bryanston
Bryanston
02.2007 - 07.2013
- Conducted cash handling, credit card transactions, and register closeout at end of business.
- Assisted customers in finding appropriate parts promptly.
- Processed and reshelved return orders, checking for discrepancies and potential usage.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Researched parts via physical catalogs and electronic means.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and parts storage facility.
Trainee Parts Picker and Storeman
Autohaus Centurion VW
Centurion
11.2005 - 01.2007
- Learned new materials, processes, and programs quickly.
- Attended VW training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Filled out timesheets and paperwork according to identified requirements.
- Adhered to corporate data confidentiality rules, mitigating breaches.
- Supported departmental tasks to increase understanding of industry processes.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Interacted with customers under supervision to support operational objectives.
- Supported organizational objectives with help from existing employees.
- Handled day-to-day customer or client questions via telephone or email.
- Managed inventory control and store opening and closing procedures.
Education
Diploma in Marketing Management (Not Completed) - Marketing And Business Management
01.2003 - 05.2004
High School Diploma -
01.2001 - 11.2002
Skills
Staff Training
Goal Setting
Improving customer satisfaction
POS systems operations
Returns processing
Customer Relations
Stock management
Cost reduction
Loading and unloading
Staff supervision
Warehouse Logistics
Shipping and receiving
Distribution and warehousing
Order picking and processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Parts Coordinator - CASA Vehicle Holdings (Pty) Ltd t/a Maserati Johannesburg
10.2019 - 02.2023
Parts Sales Assistant - Scuderia South Africa (Pty) Ltd t/a Ferrari Bryanston
04.2017 - 09.2019
Parts Sales Consultant - Audi Centre Northcliff
08.2013 - 03.2017
Parts Counter Salesperson - CMH (Combined Motor Holdings) Volvo Cars Bryanston
02.2007 - 07.2013
Trainee Parts Picker and Storeman - Autohaus Centurion VW
11.2005 - 01.2007
PC Training And Business College - Diploma in Marketing Management (Not Completed), Marketing And Business Management
01.2003 - 05.2004
Grenville High School - High School Diploma,
01.2001 - 11.2002