Khotsofallo Maloka

• Leverage prospecting skills and relationships to build partnerships with merchants in the SA region
• Manager Contract negotiations aimed at establishing the foundation of a strong relationship with our merchants, including sustainable economics for both parties
• Clearly communicate the value of Uber and its newest products to prospects
• Achieve and consistently exceed monthly targets
• Partner with Operations and Account Management to smoothly activate the best merchants
• Help us identify and build best practice
• Develop long-term relationships with key in-region partners
• Act as an ambassador to Uber Eats' mission, brand and product
• Proactively maintain communication channels with prospects via email, phone, and face to face meeting.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.

• Prospecting: Cold and warm calling and emailing
• Interact with clients to identify pain points, offer guidance and recommendations of a suitable products
• Proposal Presentations product offerings to assist in making purchase decisions
• Follow up email and phone calls to proposals/quotations
• Recording of feedback and sales activities on CRM (Hubspot)
• Traveled Nationally to meet clients and assisted with site assessments
• Generated Sales Quotations- Converting quotations into sales
• Actioning on Tickets-Responding to enquiries or complaint in a timely and polite manner
• Encouraged Customer feedback- Reviews and surveys
• Write and submit reports for senior management
• Building and cultivating customer relationships: Gave exceptional buyer experience, always ready to answer any questions, aided the decision making with honesty and transparency, followed up on the after-installation experience and took and handled any further enquires
• Conducting follow-up calls with new clients to move new business opportunities into the sales funnel - Qualifying for sales and identifying prospects pain points to determine which solutions could suit client needs
• Management of HubSpot CRM tool
• Overseeing sales and client interactions, Monitor Sales Activities and Managed the Pipeline
• Managed clients' complaints and enquiries.
• Developed long-lasting professional relationships with clients, generating repeat business and referrals.

• Educated students on college admissions process and scholarship requirements.
• Advised students on educational, career and social opportunities.
• Enhanced overall course satisfaction levels by regularly soliciting feedback from peers and implementing improvements based on their input.
• Planned and promoted career planning presentations, work experience programs and career workshops.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.

Even co-ordinance and administration, newsletter and social media management, membership leads convert to meetings

• Provided project progress updates and proposed solutions to issues.
• Created and managed project plans, timelines and budgets.
• Enhanced intern productivity by assisting with project coordination and providing ongoing support.
• Participated in workshops and presentations related to projects to gain knowledge.
• Sorted and organized files, spreadsheets, and reports.