Khonzani Mgwaba
Durban
Summary
Dynamic and results-driven Waitress Supervisor at Bayside Hotel, adept at training staff and enhancing customer service. Successfully coordinated schedules to optimize coverage during peak hours, ensuring seamless operations. Leveraged extensive menu knowledge to elevate guest experiences, fostering a high-performing team committed to excellence.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Waitress Supervisor
Bayside hotel
01.2019 - 03.2025
- Supervised daily operations in fast-paced restaurant environment.
- Trained and mentored new waitstaff on service standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Education
St James College
Durban Skills
- Staff training
- Customer service
- Schedule coordination
- Menu knowledge
References
References available upon request.
Timeline
Waitress Supervisor
Bayside hotel
01.2019 - 03.2025
St James College
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