Khomotso Shakoane
Kempton Park
Summary
Dynamic Service Consultant with a strong work ethic at Absa Vehicle Finance, recognized for enhancing customer loyalty and achieving monthly targets. Expert in call center operations and adapt at resolving complaints, resulting in a significant reduction in complaint rates. My strong empathy and exceptional communication skills, combined with expertise in account management and problem-solving,
Overview
21
21
years of professional experience
Work History
Service Consultant and Second in Charge
Absa Vehicle Finance Services (voice)
01.2025 - Current
- Developing strong relationships with clients, leading to increased loyalty and repeat business.
- Consistently meeting or exceeded monthly targets
- Provide exceptional support to customers, resulting in a significant decrease in complaint rates.
- Restructure customer accounts
- Update payment dates
- Capture daily stats
- Request settlement mounts on Customers vehicle accounts
- Capitalize accounts
- Request original Natis
- Change installment dates, change banking details
- Request debicheck mandate
- Assist colleagues with Irate customer to find a suitable solution, manage customer complains
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed approximately 50 to 70 incoming calls, emails per day from customers.'
Collections Officer Secondment
Absa Vehicle Finance
06.2021 - 10.2021
- Achieved successful debt collection result by utilizing negotiation skills and developing a customized payment arrangement.
- Worked in a call center environment handling inbound and outboud calls
- Negotiated to collect areas / balances in full
Officer Production
Absa Vehicle Finance Processing Center
02.2005 - 03.2019
- Vehicle finance application documents validation of income, employer validation, fraud detection.
- Manage own production targets, productivity.
- Ensure quality work is delivered within agreed SLA
- Ensuring that the dealer is paid out correctly
Education
Higher Certificate in Banking Services Nqf5 - Higher Certificate in Banking Services Nqf5
MILPARK
Online Learning10-2025
National Senior Certificate Grade 12 -
Tersia King Learning Academy
Tembisa12-2021
Skills
- Strong work ethic
- Customer service
- Attention to detail
- Multitasking and organization
- Handling customer complaints
- Quality control
- Call center operations
- Time management
- Calm and professional under pressure
- Customer service excellence
Timeline
Service Consultant and Second in Charge
Absa Vehicle Finance Services (voice)
01.2025 - Current
Collections Officer Secondment
Absa Vehicle Finance
06.2021 - 10.2021
Officer Production
Absa Vehicle Finance Processing Center
02.2005 - 03.2019
Higher Certificate in Banking Services Nqf5 - Higher Certificate in Banking Services Nqf5
MILPARK
National Senior Certificate Grade 12 -
Tersia King Learning Academy
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