Khomotso Sereo
Information Technology
Johannesburg ,Gauteng
Summary
Operations professional with strong focus on streamlining processes and improving operational efficiency. Adept at managing teams, coordinating logistics, and overseeing supply chain operations to ensure smooth and cost-effective workflows. Skilled in problem-solving and implementing strategies to enhance productivity and reduce operational costs.
Overview
9
9
years of professional experience
Work History
Operations Manager
The Expert Company
Johannesburg, South Africa
2026.02 - Current
- Monitored staff performance and developed improvement plans.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
Field Service Technician
The Expert Company
Johannesburg, South Africa
2025.07 - Current
- Installed, maintained, and repaired Wi-Fi equipment across multiple field locations, enhancing connectivity for users.
- Configured access points to optimise coverage, improving user experience in each site area.
- Installed Cat 5 cabling, ensuring reliable network connections for seamless communication.
- Travelled between provinces to connect remote communities with essential services.
CCTV Installation Technician
Look Digital Technology
Kimberley, South Africa
2025.01 - 2025.05
- Installed, maintained, and repaired CCTV systems in various commercial and residential settings, governmental settings and also enhanced security measures.
- Installing DVRs and also Access Control facial recognition and biometrics.
- Troubleshot and repaired faulty CCTV systems, quickly restoring security monitoring capabilities for clients.
- Prepared detailed reports on system installations, issues resolved, and recommendations for system improvements.
- Configured network settings for IP cameras to enable remote monitoring and access.
Field System Engineer
Maiora Africa (PTY) LTD
2023.07 - 2024.11
- Supporting Transnet Units
- Install and uninstall software
- Keep the Operating System updated
- Replace hardware
- Connect users to network printers
- Load Operating Systems
- Create back ups
- Troubleshoot network problems
- Give computers IP addresses
- Add Computers on the Active Directory
- Create local accounts
- Remove unwanted viruses and Malware
- Troubleshooting Microsoft Office 365 Applications
Temporary Field System Engineer
Maiora Africa (PTY) LTD
2022.03 - 2023.03
- Supporting Transnet Units
- Install and uninstall software
- Keep the Operating System updated
- Replace hardware
- Connect users to network printers
- Load Operating Systems
- Create back ups
- Troubleshoot network problems
- Give computers IP addresses
- Add Computers on the Active Directory
- Create local accounts
- Remove unwanted viruses and Malware
- Troubleshooting Microsoft Office 365 Applications
Intern
Gijima Holdings (PTY) LTD
2021.04 - 2022.02
- Supporting Transnet Units
- Adding IP addresses to the computer
- Adding the computer on the Active Directory
- Creating local user accounts
- Installing and uninstalling software
- Installing and uninstalling system Drivers
- Upgrading or downgrading the Operating System
- Troubleshooting network problems
- Adding printers on the user computer
- Creating digital signatures
Desktop Support Technician
Accelerit Technologies PTY LTD
2019.08 - 2019.10
- Diagnosing and solving connectivity issues
- Configure and set up routers before being sent to clients
- Transferred calls to relevant departments to ensure efficient issue resolution
- Verified Fibre ownership in Johannesburg to assist in network planning
- Promoted company products to potential buyers, enhancing brand awareness
Sales Agent
Clientele Life
2017.08 - 2018.02
- Executed sales strategies to engage clientele in retail environment
Education
Mobility and Device Fundamentals - Information Technology
T-System ICT academy
Johannesburg, GP2016-08
Windows Operating Systems Fundamentals - Information Technology
T-Systems ICT academy
Johannesburg, GP2016-07
Security Fundamentals - Information Technology
T-System ICT academy
Johannesburg, GP2016-07
Networking Fundamentals - Information Technology
T-System ICT academy
Johannesburg, GP2016-06
Windows Server Administration Fundamentals - Information Technology
T-System ICT academy
Johannesburg, GP2016-05
International Computer Drivers License - Word Processing, Presentation, Computer Essentials, Spreadsheets, Online Essentials, Using Database
T-Systems ICT Academy
Johannesburg, GP2015-05
Windows Server 2012 - Information Technology
Microsoft Exam
Johannesburg, GP2021-01
Microsoft Azure Fundamentals - Information Technology
Microsoft Exam
Johannesburg, GP2021-01
MCSA Microsoft Certified Solutions Associate - Information Technology
T-Systems ICT Academy
Johannesburg, GP2017-01
MCSP Microsoft Certified Professional - Information Technology
T-Systems ICT Academy
Johannesburg, GP2016-01
Grade 12 - English Home Language, Afrikaans First Additional Language, Mathematics Literacy, Life Orientation, Life Science, History
Homevale High School
Kimberley, NC2014-01
Accomplishments
- Driver's license C1
Skills
- Operational support
- Performance monitoring
- Resource management
- Operational troubleshooting
- System integration
- Workflow improvement
- Regulatory compliance
- IT infrastructure management
- Employee training
- Client relationship management
- Customer relationship management
- Outstanding customer service
- Customer relationship building
- Team building
- Leadership skills
- Process optimisation
- General office administration
- Sales techniques
Custom
- Gijima Holdings (PTY) LTD, Bakang Letebele, 072 655 8220
- Maiora Africa (PTY) LTD, Loveness Maseko, 073 906 1864
- The Expert Company (PTY) LTD, Boipelo Seitlhamo 061 314 6116
Languages
English
Advanced
C1
Afrikaans
Upper Intermediate
B2
Setswana
Intermediate
B1
Zulu
Elementary
A2
Sotho
Upper Intermediate
B2
Interests
- Chess
- Reading
- Researching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
The Expert Company
2026.02 - Current
Field Service Technician
The Expert Company
2025.07 - Current
CCTV Installation Technician
Look Digital Technology
2025.01 - 2025.05
Field System Engineer
Maiora Africa (PTY) LTD
2023.07 - 2024.11
Temporary Field System Engineer
Maiora Africa (PTY) LTD
2022.03 - 2023.03
Intern
Gijima Holdings (PTY) LTD
2021.04 - 2022.02
Desktop Support Technician
Accelerit Technologies PTY LTD
2019.08 - 2019.10
Sales Agent
Clientele Life
2017.08 - 2018.02
Mobility and Device Fundamentals - Information Technology
T-System ICT academy
Windows Operating Systems Fundamentals - Information Technology
T-Systems ICT academy
Security Fundamentals - Information Technology
T-System ICT academy
Networking Fundamentals - Information Technology
T-System ICT academy
Windows Server Administration Fundamentals - Information Technology
T-System ICT academy
International Computer Drivers License - Word Processing, Presentation, Computer Essentials, Spreadsheets, Online Essentials, Using Database
T-Systems ICT Academy
Windows Server 2012 - Information Technology
Microsoft Exam
Microsoft Azure Fundamentals - Information Technology
Microsoft Exam
MCSA Microsoft Certified Solutions Associate - Information Technology
T-Systems ICT Academy
MCSP Microsoft Certified Professional - Information Technology
T-Systems ICT Academy
Grade 12 - English Home Language, Afrikaans First Additional Language, Mathematics Literacy, Life Orientation, Life Science, History
Homevale High School