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Certified customer service professional with a solid history of accomplishment, offering demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.

IT professional with over 12 years of experience in technical support and Windows administration, excelling in diverse corporate environments. Demonstrates strong diagnostic skills, consistently resolving issues independently while minimizing escalations. Known for outstanding customer service and the ability to collaborate effectively with all levels of management. Committed to professional development and contributing to team success through motivation and a strong work ethic.

Intelligent, hard-working, detail-oriented, with over (14) years of experiences and knowledge in the different important sectors. Strong negotiator able to work in a very fast-paced environment and adapt to situations. In ability to adapt with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Thorough legal and business economics acumen and excellent interpersonal & solving problems skills. Able to be responsible for managing all the outstanding issues and problems receivables form clients and customers. Putting strategies to ensures & improves operations, public image ofcompany, and clarifies company's point of view onimportant issues. Direct employees’ activities to produce and maintain a positive work image for employer and client. Communicate with people outside and inside the organization, representing the organization to others public, private and other external sources. Identifying measures & indicators of system performance and the actions needed to improve & correct performance, relative to the goals of the system. Career Aim In search of an appropriate situation in an organization, where connected familiarity, competences, donation and background can be operates to supply in the growth of business development, efficiency, increased revenues, decision- making responsibilities and career enhancement. PMP Training Affiliated by PMI Organization Introduction to Software Quality Management Yellow Belt Six Sigma Software Quality Assurance Engineer Network + MCP CCNA Professional Development Fiserv Company European Union General Data Protection Regulation | Fiserv Enterprise Security AwarenessTraining LEGAL_ Anti-Harassment Training -US Associates | HRRES _ Fiserv Code of Conduct & Business Ethics The Accountability Training & Consulting Company -NJ-USA The OZ Principle Accountability Training Development Dimensions International(DDI)-USA Valuing Differences | Business Writing for Success | Personal Empowerment: Taking Initiative | Essentials of Leadership | Communication with Impact | Making Effective Decisions | Taking Charge of Your Development ASPE Technology -USA Developing Software Testing & Quality Assurance Techniques Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC. Perceptive Job Title well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems. Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes. Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution. Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.

Australian Level 3 Cricket Coach .have been in australia about 10 years,

Khombisile Monica Shozi

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Matric (NSC) - undefined

Bachelor of Education - Intermediate and Senior Phase

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WORK HISTORY PRACTICALS TOWARDS BACHELOR OF EDUCATION (INTERMEDIATE AND SENIOR PHASE)

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Matric (NSC) - undefined

Bachelor of Education - Intermediate and Senior Phase

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