Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kholumo Mahasa

Johannesburg

Summary

Proven leader with a track record of enhancing operational efficiency at North-Life Medical Centre. Skilled in staff management and strategic business planning, adept at multitasking and fostering professional relationships. Demonstrated success in improving revenue and customer satisfaction through effective team supervision and financial management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work History

Practice Manager

North-Life Medical Centre
04.2024 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Provided supervision and management to team of support personnel.
  • Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.

Administrative Assistant

Just Physical Gym
03.2023 - 03.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Human Resources Officer

Stellate Construction
10.2020 - 01.2022
  • Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Coordinated employee placements and administrative details.
  • Processed paperwork and hiring details for promotions and lateral position changes.

Manager

Uncle's Car Wash
10.2019 - 01.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Data Capturer

Amiel Mercantile
01.2018 - 08.2019
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified accuracy and validity of data entered in databases
  • Entered client information into databases quickly and with minimal errors.

Education

Master of Philosophy - Business Management

University of Pretoria
Pretoria
01.2024 - Current

Bachelor of Commerce Honours - Human Resources Management

University of The Witwatersrand
Johannesburg, South Africa
02.2022 - 12.2022

Bachelor of Commerce - Human Resources Management

National University of Lesotho
Maseru, Lesotho
08.2012 - 10.2017

Skills

Employee performance

Client consulting

Supplies Ordering

Staff Management

Payroll Administration

Strategic business planning

Electronic Health Records

Human Resources

Multitasking

Timeline

Practice Manager

North-Life Medical Centre
04.2024 - Current

Master of Philosophy - Business Management

University of Pretoria
01.2024 - Current

Administrative Assistant

Just Physical Gym
03.2023 - 03.2024

Bachelor of Commerce Honours - Human Resources Management

University of The Witwatersrand
02.2022 - 12.2022

Human Resources Officer

Stellate Construction
10.2020 - 01.2022

Manager

Uncle's Car Wash
10.2019 - 01.2022

Data Capturer

Amiel Mercantile
01.2018 - 08.2019

Bachelor of Commerce - Human Resources Management

National University of Lesotho
08.2012 - 10.2017
Kholumo Mahasa