Kholofelo Sithole

• Manage Customer Services and Research Team
• Plan weekly schedules for my team and also monitor to ensure that their tasks are carried through at the end of each week
• Ensure that all training courses/projects are carried through successfully from start to finish
• Responsible for adding the copyright on course documentation and converting PowerPoint documentation to workbook so that thee client receives an easy to follow study material
• Manage and coordinate online (Zoom & Microsoft Teams) and face-to-face training courses
• Training my team to make sure they provide excellent customer service experience by meeting and exceeding their expectations by being consistent and going the extra mile
• Recruitment of new staff members
• Handle and attend to internal customers and suppliers timeously
• Liaising with course trainers and suppliers and making sure that our suppliers (Zoom, Courier, Printers etc) are paid on time for continous access to the resourses need to execute training courses
• Booking of flights, accommodation and conference rooms
• Invoicing
• Self-motivated, with a strong sense of personal responsibility
• Excellent communication skills, both verbal and written
• Learned and adapted quickly to new technology and software applications
• Demonstrated strong organizational and time management skills while managing multiple projects
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Manage & coordinate online & face-to-face training courses
• Compile course documentation & courier them to the Course Participants
• Submission of Accreditations for ECSA/SACPCMP/ASAQS etc
• Responsible for booking conference rooms, flights & accommodation
• Arrange room set-up & lunch menu with the training venue
• Responsible for sending Function Sheets & making sure that the venue has all the equipment needed to run training courses
• Host Course Participants at the venue and ensuring that arrival tea, mid-morning tea & lunch is ready on time and that the correct selected menu is served
• Travel and run out-of-town training courses
• Get quotes & order course materials
• Sourcing of new suppliers
• Preparing course materials for Course Participants
• Pack & check that all course material is 100 % & courier documentation to the participants
• Ensure that all Course Participants receive all relevant course information
• Compile Onsite Feedback Report for the client to ensure that the clients needs were met or exceeded
• Invoicing of Course Participants
• Prepare and submit supplier invoices for payment
• Collation and Analysis of Google Analytics
• Increase marketing exposure of courses on external listings such as Association of Quantity Surveyors, BizCommunity
• Increase customer engagement through managing the Webinar Library on Google Drive
• Finance Experience
• Marketing Experience

• Supported office administration tasks, contributing to a well-organized and efficient workplace environment
• Project Coordinator
• Stock taking
• Preparing invoices
• Data Capturing
• Liaise with suppliers

Reason for leaving: Permanent job opportunity

Selling media space and building & maintaining relationships with customers

Reason for leaving: Company closed down

• Responsible for migrating customers from traditional way of banking to digital banking
• Prospected new sales leads from walk in clients
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions

Reason for leaving: Good career opportunity