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Kholofelo Moteno
Mid-Level IT Business Analyst
Johannesburg,Gauteng
Summary
Rational IT Business Analyst with +10 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
IT Business Analyst (Call Centre)
Kynite Solutions
Edenvale
10.2020 - 08.2024
- Led projects from initiation to live launch, collaborating with lead business users.
- Facilitated seamless integration of new technologies into existing infrastructure, minimizing disruption to daily operations.
- Maximized end-user satisfaction through diligent troubleshooting, ensuring timely resolution of technical issues.
- Current project: Optimizing D365 Dynamics
Write Off/Salvages Call Centre Rep
Eqstra Financial Services
Edenvale
07.2018 - 09.2020
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Increased customer satisfaction by addressing and resolving complaints in timely manner from vehicle collection arrangement, salvager proceedings to settlement process.
- Streamlined office procedures for handling constituent inquiries, significantly reducing response time.
Jnr Finance & Insurance Consultant
Eqstra Fleet Management
Edenvale
10.2013 - 06.2018
- Streamlined client onboarding processes by implementing efficient data collection methods and reducing paperwork.
- Oversaw account management activities including billing inquiries, policy adjustments, and renewals to maintain high levels of client satisfaction.
- Delivered tailored insurance presentations to diverse, demonstrating benefits of specific policies and coverage options.
Education
Some College (No Degree) - FETC: Retail Insurance NQF Level 5 – 140 Credits
Intelligo Solutions (PTY) Ltd
Sandton 10.2013 - 10.2015
Bachelor of Science - Informatics
University of South Africa
Online 01.2024 - 11.2026
Higher Certificate - Mobile Application And Web Development
Rosebank College
Online 01.2024 - 11.2025
Skills
Software development life cycle
User Acceptance Testing
Functional specifications
Database Administration
Business process modeling
Requirements Gathering
Adaptability and Flexibility
Time management abilities
Adaptability
Agile Methodologies
Teamwork and Collaboration
Certification
Virtual Assistance Certificate (In Progress) – ALX
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Map integration by introducing Azure Maps for location confirmation on logged claims.
- Documented and resolved Auto approval which led to online approvals from customers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
CSS
JavaScript
Microsoft D365
UIX
Languages
English
Bilingual or Proficient (C2)
Timeline
Bachelor of Science - Informatics
University of South Africa
01.2024 - 11.2026
Higher Certificate - Mobile Application And Web Development
Rosebank College
01.2024 - 11.2025
IT Business Analyst (Call Centre)
Kynite Solutions
10.2020 - 08.2024
Write Off/Salvages Call Centre Rep
Eqstra Financial Services
07.2018 - 09.2020
Jnr Finance & Insurance Consultant
Eqstra Fleet Management
10.2013 - 06.2018
Some College (No Degree) - FETC: Retail Insurance NQF Level 5 – 140 Credits
Intelligo Solutions (PTY) Ltd
10.2013 - 10.2015