Kholofelo Mashala
JOHANNESBURG
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
15
15
years of professional experience
Work History
IT Field Engineer
Trade - Link
09.2022 - Current
- Configured hardware, devices, and software to set up workstations for employees.
- Installed and configured operating systems and applications.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Switch and Server installation
IT Technician
Croft Computers
01.2014 - 06.2020
- Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Referred major hardware and software problems and defective products to vendors and technicians for service.
IT Technician
Ituza Tech
06.2010 - 12.2014
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Regarded computer software and hardware operation resolved problems
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Installed and configured new equipment, included operating software and peripheral equipment
- Reassembled machines after making repairs and replacing parts
- Traveled to customers' stores or offices to service machines or to provide emergency repair service.
IT Intern
TSOKO IT SOLUTION
01.2009 - 12.2009
- Trained users in system operations or maintenance
- Identified system data and hardware or software components required to meet user needs
- Configured servers to meet functional specifications
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Education
Pc Training And Business Collage
Pretoria11.2010
Pc Training And Business Collage
Pretoria, South Africa02.2011
Skills
- Hardware and Software Repair
- Troubleshooting Network Issues
- Computer System Diagnostics Software
- Computer Hardware Knowledge
- Application Installation
- Operation System Software
- Computer Operating Systems
- Device Installation
- Remote Technical Support
- Server,switch installation and maintenance
Languages
English
Advanced (C1)
Sepedi
Advanced (C1)
Zulu
Beginner (A1)
Setswana
Beginner (A1)
References
Itumeleng Madisha,
Director,
Ituza Tech
27150006017
info@ituzatech.co.za
Nhlanhla Mthimkhulu
Team Leader
Trade-link
+27 69 511 2889
+27 64 680 5267
+27 66 212 8833
Timeline
IT Field Engineer
Trade - Link
09.2022 - Current
IT Technician
Croft Computers
01.2014 - 06.2020
IT Technician
Ituza Tech
06.2010 - 12.2014
IT Intern
TSOKO IT SOLUTION
01.2009 - 12.2009
Pc Training And Business Collage
Pc Training And Business Collage
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