Kholofelo Mamabolo
Business Manager
Pretoria
Summary
Client-focused offering diverse experience in customer service, business management and project coordination. Ability to easily build relationships with both new clients and business audiences. Fast learner with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Versatile and can adapt to change, striving to have a holistic understanding of internal and external stakeholders.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
Work History
Business Manager
First National Bank
03.2022 - Current
- Customer relationship management between the bank and business customers
- Managing a portfolio of +- 700 relationships with average of 20 calls a day and 20 emails
- Assisting client with growing their business through various internal solutions/products
- Holistic understanding of strategies of business clients and their needs
- Visit business clients at their premises to better understand their business
- Developing and maintaining relationships with internal and external stakeholders
- Assisting and servicing clients with general banking needs
- Judgemental credit applications
- Sales and service f
Relationship Analyst
First National Bank
1 2020 - 02.2022
- Assistant to the Relationship manager
- Service business clients with day to day banking enquiries
- Judgmental credit applications new and renewals
- Sales
- Ensuring all the administration in the portfolio is up to date
- Understanding our client's businesses so we can grow with our clients and assist them as their banking team
- Engaging clients for reviews and to better understand how I can assist
- Assisting client over email and phone calls.
Private Banker Analyst
First National Bank
01.2018 - 12.2019
- Assisting a team of three bankers with service queries
- Assisting clients with their day to day banking requests
- Liaising with specialists to assist clients with their banking requirements
- Sales
- Taking care of the banker's emails and ensuring all administration work is done
- Booking client reviews for the bankers
- Helping clients achieve their financial goals.
Financial planner
Standard bank
05.2016 - 03.2017
- Giving customers financial planning advice so they can make informed decisions
- Servicing client with products for long term planning
- Supporting Liberty, Standard bank trust, Stanlib (Sales)
- Referring clients to the bank for new product or upgrades
- Assist with wealth creation and preservation
- Help client achieve their financial goals and ambitions the right way
- Customer relationship building and maintaining.
Trainee Financial Planner
ABSA
01.2014 - 02.2016
- Giving customers financial planning advice so they can make informed decisions
- Servicing client with products for long term planning (Sales)
- Supporting Absa life, Absa investments and Absa Trust
- Referring clients to the bank for new banking products or upgrades
- Assist with wealth creation and preservation
- Customer relationship building and maintaining
- Help client achieve their financial goals and ambitions the right way.
Education
UNISA
01.2020 - Current
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Milpark
01.2013 - 01.2013
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Cape Peninsula University of Technology
01.2011 - 01.2013
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Tshwane University of Technology
01.2007 - 01.2009
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Prestige College
01.2003 - 01.2006
Skills
Customer Service
Strategic Planning
Decision-Making
Team Building and Leadership
Client Relationship Management
Sales and Marketing
Customer Relationship Management
Team Collaboration
Problem-Solving
Excellent Communication
Relationship Building
Interpersonal Skills
Sales Strategies
Accomplishments
- National Diploma: Marketing
- Higher Certificate in Financial planning (Milpark)
- RE5 certificate (Moonstone)
Cell
076 093 4273
Personal Information
Date of Birth: 08/28/88
References
- Ntatisi Modise, 082 413 9703 (ABSA)
- John Mnyakeni, 079 875 7513 (Standard bank)
- Lizelle Smith, 083 277 8136 (FNB Private clients)
- Nyiko Masuluke, 064 511 6172 (FNB Commercial)
- Morongwa Mothemane 061 509 0172 (FNB Commercial)
Timeline
Business Manager
First National Bank
03.2022 - Current
UNISA
01.2020 - Current
Private Banker Analyst
First National Bank
01.2018 - 12.2019
Financial planner
Standard bank
05.2016 - 03.2017
Trainee Financial Planner
ABSA
01.2014 - 02.2016
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Milpark
01.2013 - 01.2013
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Cape Peninsula University of Technology
01.2011 - 01.2013
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Tshwane University of Technology
01.2007 - 01.2009
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Prestige College
01.2003 - 01.2006
Relationship Analyst
First National Bank
1 2020 - 02.2022
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