KHOLOFELO MALATJI
Olievenhoutbosch
Summary
An inspirational and results-oriented leader with over 4years of experience, proficient in time efficiency, delegation, and stress tolerance. Expert in office administration, data interpretation, and quality assurance, committed to collaborative leadership and fostering high-performing teams.
Overview
7
7
years of professional experience
Work History
Quality Assurance Team Leader
Altitude BPO
08.2020 - Current
- Sales
- Assessing
- Data Capturing
- Managing the team
- Creating scorecards for campaigns
- Creating presentations and doing monthly reports
- Administrations
- Develop and implement QA policies
- Customer complaint handling (Escalations)
- Assigning tasks and compiling feedbacks.
Call centre agent
Clientele life
03.2020 - 08.2020
- Cold Calling
- Selling Funeral Cover.
- Selling and giving information on the product.
- Meeting and exceeding sales goals.
- Delivering quality customer service.
- Communicating with all levels of the organization.
Branch consultant
Hollard insurance
07.2018 - 03.2020
- Customer Service.
- Sales.
- Assisting clients with their claims.
- Administration.
- Data Capturing.
Education
Certificate of Higher Education - Marketing
UNISA
01.2021
Skills
- Problem solver
- Effective communication
- Time efficiency
- Teamwork
- Time management
- Leadership
- General office administration
- Visionary thinking
- Data interpretation
Languages
English
Setswana
Sepedi
IsiZulu
References
Loyd, Mohanlall, :076 440 7613
Edward Mukwevho :0781331157
Timeline
Quality Assurance Team Leader
Altitude BPO
08.2020 - Current
Call centre agent
Clientele life
03.2020 - 08.2020
Branch consultant
Hollard insurance
07.2018 - 03.2020
Certificate of Higher Education - Marketing
UNISA