Makua Kholofelo
Branch Manager
Germiston
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
9
9
years of professional experience
Work History
Branch Manager
Barko Financial Services
01.2021 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identified and capitalized on community business opportunities with effective networking.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Compiled database of loan applicants' credit histories, corporate financial statements, and other financial information.
- Assessed employee performance and developed improvement plans.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Maintained scheduling for the main branch to keep shifts appropriately staffed.
- Examined customer loan applications for loan approvals and denials.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Loan Consultant & Assistant Manager
Barko Financial Services
07.2017 - 12.2020
- Issue loans, perform affordability checks, review payslips, and bank statements.
- Ensure that consultants reach target allocations daily and submit monthly reports.
- General office administration (record monthly office expenses).
- Extract and acknowledged payments received from clients, monthly reconciliations.
- Follow up on defaulted clients and provide constructive feedback.
- Exceeded sales goals through proactive networking and lead generation initiatives.
Education
National Diploma - Financial Management
Sekhukhune TVET College
07-2016
National Senior Certificate - Matric
Phokanoka High School
12-2013
Skills
Affordability checks
Client follow-up
Sales target achievement
Office administration
Client communication
Customer service
Attention to detail
Staff management
Cash handling
Documentation
Cash handling expertise
Collections
Loans
Certification
LICENSE: C1 (Code 10)
Timeline
Branch Manager
Barko Financial Services
01.2021 - Current
Loan Consultant & Assistant Manager
Barko Financial Services
07.2017 - 12.2020
National Senior Certificate - Matric
Phokanoka High School
National Diploma - Financial Management
Sekhukhune TVET College