KHOLIWE MORIANA

Work History

South African Police Service

12.2009 - Current

Handled incoming phone calls and answered questions from callers.
Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
Answered over 15 calls each day on multi-line telephone systems, supporting communication needs of 10 staff members.
Execute compliance to strategies and to ensure effective functioning of the Operational Command Centre.
Co-ordinate policing of major events, special operations and sporadic threats through the activation of the Crime Combatting Units.
Ensure effective protection of information security by conducting vetting.
Ensure installation of monitors and systems for testing purposes.
Record all information relating to the day to day activities and operations reported ( Incidents, Successes, Deployments including force levels and logistics)
Receive all documentary reported incidents ( including incident forms for incident reported via operation communication)
Administer general office correspondence/ documents
Compile and consolidate reports
Administer general office correspondence
Operate and maintain standard office equipment
Check/ monitor telephone accounts and payments of the shift

Ellerines Furnishers

01.2008 - 12.2009

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Mxit Clothing Store

02.2007 - 12.2008

Maintained a clean and organized store environment to improve overall shopping experience for customers.
Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
Provided pricing information to customers regarding specific products.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
Managed customer returns professionally, following store policies while ensuring client satisfaction.
Assisted in inventory management, ensuring optimal stock levels and timely reordering of products.
Processed special orders for customers, coordinating with suppliers to ensure timely delivery of requested items.

Dross Restuarant

03.2006 - 11.2006

Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Kept server areas clean and stocked to increase efficiency while working tables.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Used cash registers and credit card machines to cash out customers.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Inspected dishes and utensils for cleanliness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Mini Boutique

01.2005 - 12.2005

Maintained a clean and organized store environment to improve overall shopping experience for customers.
Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
Provided pricing information to customers regarding specific products.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
Managed customer returns professionally, following store policies while ensuring client satisfaction.
Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.