KHOLIWE MORIANA
ADMINISTRATION CLERK
Kimberley
Summary
Dynamic Administration Clerk with the South African Police Service, recognized for enhancing data entry accuracy and streamlining communication processes. Expert in document control and record keeping, with strong interpersonal skills that foster effective collaboration. Successfully coordinated major events and operations, ensuring optimal functionality of the Operational Command Centre.
Overview
20
20
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Administration Clerk
South African Police Service
12.2009 - Current
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over 15 calls each day on multi-line telephone systems, supporting communication needs of 10 staff members.
- Execute compliance to strategies and to ensure effective functioning of the Operational Command Centre.
- Co-ordinate policing of major events, special operations and sporadic threats through the activation of the Crime Combatting Units.
- Ensure effective protection of information security by conducting vetting.
- Ensure installation of monitors and systems for testing purposes.
- Record all information relating to the day to day activities and operations reported ( Incidents, Successes, Deployments including force levels and logistics)
- Receive all documentary reported incidents ( including incident forms for incident reported via operation communication)
- Administer general office correspondence/ documents
- Compile and consolidate reports
- Administer general office correspondence
- Operate and maintain standard office equipment
- Check/ monitor telephone accounts and payments of the shift
Cashier
Ellerines Furnishers
01.2008 - 12.2009
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Lady
Mxit Clothing Store
02.2007 - 12.2008
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
- Provided pricing information to customers regarding specific products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
- Assisted in inventory management, ensuring optimal stock levels and timely reordering of products.
- Processed special orders for customers, coordinating with suppliers to ensure timely delivery of requested items.
Waitress
Dross Restuarant
03.2006 - 11.2006
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Lady
Mini Boutique
01.2005 - 12.2005
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
- Provided pricing information to customers regarding specific products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
Skills
Data entry proficiency
Appointment scheduling
Document control
Information processing
File organization
Telephone etiquette
Interpersonal and written communication
Paperwork and documentation
Document scanning
Telephone reception
Record keeping
Administrative support
Certification
Grade 12
Timeline
Absenteeism Management Learning Programme
03-2018
Basic Computer Literacy
07-2015
Circulation Course
07-2015
Persal/ Persap Course
01-2015
Wholesale and Retail Operations Supervisions
04-2010
Administration Clerk - South African Police Service
12.2009 - Current
Cashier - Ellerines Furnishers
01.2008 - 12.2009
Sales Lady - Mxit Clothing Store
02.2007 - 12.2008
Waitress - Dross Restuarant
03.2006 - 11.2006
Grade 12
12-2005
Sales Lady - Mini Boutique
01.2005 - 12.2005