KHOLIWE MELTA SITHOLE
Vryheid
Summary
Detail-oriented and hardworking front office and professional customer service.
with 12+ years of hands-on experience receptionist, filling, invoices and billing.
Stock control with a
strong record of efficiency, teamwork and Code 10 Driver’s Licence.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Receptionist
EKHETHELO LODGE
- Current
- Providing a warm, friendly, and professional first impression to all guests.
- Efficiently managing the arrival and departure process for guests, including verifying reservations, handling payments, and issuing keys.
- Offering detailed information about the resort's facilities, services, and local attractions.
- Promptly and courteously addressing guest questions, concerns, and requests.
- Resolving guest issues effectively and professionally.
- Reference: Nombuso Mthembu (Manager) 079 142 4244
Office Tourism Intern
ZULULAND DISTRICT MUNICIPALITY
06.2013 - 07.2014
- Attracting customers through advertising, social media, and promotional offers, while also managing their online presence and reputation.
- Guiding and educating tourists about the local culture, history, and attractions, often acting as a local ambassador and promoting local businesses.
- Managing daily operations, finances, staff, and customer service to ensure smooth and enjoyable experiences for visitors.
- Planning and executing events and festivals that attract tourists and contribute to the local economy.
- Reference: Nkosinathi Mayise (035 870 0165 / 073 619 708)
Waitress and Housekeeper
SUN COASTT CASINO AND HOTEL
01.2012 - 12.2012
- Greeting guests, seating them, presenting menus, taking orders, and providing recommendations.
- Accurately relaying orders to the kitchen or bar, ensuring timely delivery of food and beverages.
- Setting and clearing tables, maintaining cleanliness and organization during service.
- Cleaning guest rooms, bathrooms, and common areas, including dusting, vacuuming, mopping, and sanitizing.
- Changing bed linens, making beds, and replenishing towels and toiletries.
- Reference: Ms Down (031 328 3319)
Waitress
HELLIS GRILL BAR
02.2008 - 10.2009
- Welcoming guests, providing menus, and seating them at tables.
- Accurately taking food and drink orders, using point-of-sale (POS) systems or order slips.
- Delivering food and drinks to customers, ensuring accuracy and presentation.
- Regularly checking on customers to ensure satisfaction and address any concerns or requests.
- Reference: Gino Simon (034 933 2577)
Education
National Diploma - Travel and Tourism
Damelin College
01-2012
Grade 12 - undefined
Mpofini High School
01-2009
Skills
Advance in Microsoft Excel
Microsoft Word
Microsoft Excel
Microsoft Power Point
Internet Explore
Verbal and written communication
Computer Literate
Jointly individually conduct research (data analysis, interpretation)
Invoices and billing
Human Resource Management
Record filing Management
Projects and Programmed management
Conflict Management
Problem solving
Stock control
Certification
- Knowledge:
- White paper on the development and promotion of tourism in KZN
- National white paper on the development of tourism in South Africa
- KwaZulu -Natal Tourism Act, 1996
- District Tourism Frum
- Local Tourism Forum
- Community Owned tourism enterprises.
- Tourism and Hospitality Management
PERSONAL ATTRIBUTE
- Service oriented
- Willingness to Learn
- Hard worker
Timeline
Office Tourism Intern
ZULULAND DISTRICT MUNICIPALITY
06.2013 - 07.2014
Waitress and Housekeeper
SUN COASTT CASINO AND HOTEL
01.2012 - 12.2012
Waitress
HELLIS GRILL BAR
02.2008 - 10.2009
Grade 12 - undefined
Mpofini High School
National Diploma - Travel and Tourism
Damelin College
Receptionist
EKHETHELO LODGE
- Current