KHOLISILE JEFFREY TSOILI
Credit Controller / Team Leader
Tshwane
Summary
I am agile, diligent, and hardworking and I possess a Bachelor of Accounting sciences in management Accounting from Unisa with sound knowledge of Accounting, Auditing, Management Accounting, and income tax. I am currently working for an IIE Group share service. I am a motivated, self-driven and enthusiastic individual with a passion for accounting. If you are seeking total commitment and unwavering dedication to getting the job done then look no further. I am seeking to continue my career with an organization that is seeking someone with initiative and a dedication to achievement. I am a team player and can work independently. I can adapt to changes very quickly and has the ability to work under pressure. I am always willing to learn from others and at the same time impart knowledge and skills to others. Short Term Goal: I would like to see myself in a Position of growth and Progress both personally and professionally. Long Term Goal: In a position of greater Responsibility and leadership within the Finance and Accounting Sector/Department.I have a strong background in managing the full External Bursary process from vendor form completion and invoice preparation to payment allocation and distribution of funds, including student refunds to deserving beneficiaries.
Overview
18
18
years of professional experience
Work History
Account Receivable Team Leader
Advtech Group shared Services
11.2024 - Current
- Strategically plan and coordinate daily Excalibur call campaigns to drive debtor engagement and recovery.
- Provide strong team leadership and performance management, ensuring delivery of operational targets.
- Facilitate monthly Debtors Management Tool (DMT) meetings with school principals to review account performance and agree on action plans.
- Oversee the timely deployment of notices for overdue accounts, supporting proactive credit control.
- Conduct detailed age analysis to identify collection trends and implement corrective measures.
- Lead and deliver targeted team training sessions to build capacity and ensure process compliance.
- Maintain and review the AOD (Acknowledgement of Debt) Tracker, ensuring accuracy, completeness, and proper escalation.
- Manage the Pre-Legal Tracker to monitor and progress overdue accounts toward legal action where necessary.
- Drive monthly SMS and email campaigns, enhancing debtor communication and payment follow-up.
- Oversee and manage team Freshdesk tickets, ensuring efficient query resolution and service excellence.
- Track, analyze, and report on weekly team performance, identifying opportunities for improvement.
- Verify and approve monthly debit order lists prior to submission to the bank.
- Manage billing processes and debtor collections to support cash flow objectives.
- Ensure timely and professional response to daily operational queries from internal and external stakeholders.
- Provide constructive feedback and coaching to enhance team performance and productivity.
Team Leader
ROSEBANK COLLEGE
02.2011 - 10.2024
- Perform the full functions of a Credit Controller, ensuring effective control over billing, collections, and reconciliations. Collection and follow-up of outstanding debtors.
- Proactively manage and follow up on outstanding debtors to maintain healthy cash flow and reduce overdue balances.
- Reconcile student accounts, process adjustments, and ensure all documentation supporting transactions is properly filed for audit purposes.
- Oversee banking processes and allocate direct deposits accurately against student accounts.
- Filling of documentation that supports the adjustments, for auditing purposes.
- Handle and resolve billing, invoice, and payment-related queries promptly and professionally.
- Prepare and review age analysis reports to monitor account performance and identify delinquent accounts for escalation.
- Contact account payers by email or telephonically to ensure that payment is received on time.
- Prepare and verify files for handover to legal or external collection agencies when necessary.
- Follow up and assist clients with financial discrepancies on their accounts to resolve the queries.
- Engage account payers via email and telephone to ensure timely payments and maintain positive relationships.
- Investigate and assist clients in resolving discrepancies and disputes on student accounts.
- Manage student billing processes and ensure accuracy in fee assessments and adjustments.
- Act as team senior by coaching junior staff, reviewing work, and providing constructive performance feedback.
- Vendor Forms Completion and Submission for Payment.
- Conduct training sessions to upskill team members and improve operational efficiency.
- Handle external bursary allocations, validate refunds, and complete vendor forms for payment processing.
- Identify, clear, and correctly allocate unallocated receipts and payments.
- Provide timely responses to daily queries and ensure consistent delivery of high-quality customer service.
- Manage and resolve payment or account disputes efficiently to ensure accurate financial records.
Senior Credit Controller
MALAS RETAIL (PTY) LTD
11.2007 - 02.2011
- Collection and follow up of outstanding payments.
- Banking.
- Mailing /Faxing letters to overdue accounts/Handling queries.
- Own correspondence/Filling and safekeeping of documents.
- Meeting monthly deadlines for reporting purpose.
- Allocation of direct deposits received from debtors.
- Reconciliation of customers’ accounts.
- Analysis and risk assessment (Customers’ accounts).
- Accounts claims handling & resolving.
- Preparation of reconciliation to match customers’ remittance.
- Reporting directly to Credit Manager on weekly bases.
- Timely response to daily queries.
- Prepare weekly unallocated deposits reconciliation to ensure clients deposits that are listed on unallocated deposits account are cleared and queried.
- Compile tax invoices on request.
- Vendor forms application details verification for creation of new accounts.
- Assisting the Auditor with supporting documents for sample Audit.
Education
Credit Management 1 & 2
CREDIT BLENDE TRAINING
01.2023
Bachelor of Accounting Sciences - management Accounting
UNISA
01.2020
QuickBooks Online Essential Training
LINKEDIN LEARNING
01.2020
Excel for Accountants
LINKEDIN LEARNING
01.2020
Excalibur 4 Advance User
FUTURE SOFT
01.2020
Pastel Accounting V12
UNISA
01.2016
Microsoft Excel Advanced
ROSEBANK COLLEGE
01.2013
Evolution Practitioner
SAGE PASTEL ACCOUNTING TRAINING
01.2013
Time Management
ROSEBANK COLLEGE
01.2013
National Diploma - Finance and Accounting
TSHWANE UNIVERSITY OF TECHNOLOGY
01.2009
National Senior Certificate - undefined
LETSETSE SENIOR SECONDARY SCHOOL
01.2002
Skills
MS Word
- MS Excel Advance
- MS Outlook
- MS PowerPoint
- Operating system (Windows)
- Ability to operate computerized Accounting, Spreadsheet and word processing programs-mail at a highly proficient level
- Installation
- Internet
- Microsoft Outlook
- Configured email settings
- Crystal reports
- Teams
Debtors management
References
References available on request.
Timeline
Account Receivable Team Leader
Advtech Group shared Services
11.2024 - Current
Team Leader
ROSEBANK COLLEGE
02.2011 - 10.2024
Senior Credit Controller
MALAS RETAIL (PTY) LTD
11.2007 - 02.2011
Bachelor of Accounting Sciences - management Accounting
UNISA
QuickBooks Online Essential Training
LINKEDIN LEARNING
Excel for Accountants
LINKEDIN LEARNING
Excalibur 4 Advance User
FUTURE SOFT
Pastel Accounting V12
UNISA
Microsoft Excel Advanced
ROSEBANK COLLEGE
Evolution Practitioner
SAGE PASTEL ACCOUNTING TRAINING
Time Management
ROSEBANK COLLEGE
National Diploma - Finance and Accounting
TSHWANE UNIVERSITY OF TECHNOLOGY
National Senior Certificate - undefined
LETSETSE SENIOR SECONDARY SCHOOL
Credit Management 1 & 2
CREDIT BLENDE TRAINING