Khodani Ratshilumela

1. Process Optimization
Mapped and streamlined onboarding workflows, reducing time-to-productivity for new hires.
Identified bottlenecks in the onboarding process and implemented solutions that improved efficiency.

2. Welcome Centre Enhancements
Designed or improved the Welcome Centre experience, making it more engaging and informative.
Introduced interactive dashboards or welcome portals for new employees to access resources easily.

3.Stakeholder Collaboration
Worked cross-functionally with HR, IT, and Facilities to ensure a seamless onboarding experience.
Facilitated workshops to align onboarding goals with broader organizational objectives.

4. Operational Efficiency
Analyzed and optimized HR operational processes (e.g. cost centre process, onboarding, policy review and consultation).

5. Data & Reporting Excellence
Assisted develop a dashboard and reports to track onboarding lifecycle.

• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Informed customers of promotions to increase sales productivity and volume.
• Analyze sales trends, customer buying patterns, and product performance.
• Provide insights to improve sales strategies and identify growth shipments.
• Respond to customer inquiries and provide product information.
• Maintain relationships with existing clients and follow up on leads.
• Handle order processing, confirmations, and delivery coordination.