KHETHIWE STARSHINE DLAMINI
Stakeholder Relations Practitioner, Communications Specialist
Overview
19
19
years of professional experience
4
4
Languages
Work History
Stakeholder Relations Practitioner
Tronox KZN Sands
09.2020 - 09.2023
- Develop and implement the stakeholder engagement plans through consultation with relevant stakeholders. Monitor and evaluate the effectiveness of the plans.
- Identify local SMMEs and programmes to develop their business capacity.
- Capacitate stakeholder groups where gaps are identified.
- Advising senior management of the risks to stakeholder relationships and guide the risks management process, using proper tools.
- Ensuring management and staff are committed to the genuine delivery of Social and Labour Plan (SLP) commitments.
- Manage the 5-year Local Economic Development(LED)projects and budget.
- Manage and monitor the departmental budget.
- Oversee PIVOT incidents management portal for Communities and Corporate Affairs department.
- Ensure a flawless facilitation of departmental audits process and preparedness.
- Ensure that critical departmental records are appropriately stored, using relevant records management tools designed by the company.
- Encourage stakeholder participation in the development and long-term operation of the project.
- Ensuring that strategies and tactics are designed to be customer-focused.
- Manage the ongoing implementation of a stakeholder contact management system and deliverables thereafter.
- Manage the measurement of stakeholder satisfaction through surveys.
- Develop and implement improvement plans to increase stakeholder satisfaction levels.
- Manage the Corporate Social Investment programme by ensuring that it is deliberate to develop the local economy.
- Ensure the facilitation of Social Impact Assessments and public participation programmes in relation to the Social and Labour Plan.
- Lead the application of the Mining Right process by developing a concrete SLP document with relevant internal departments, local Traditional Authorities, local government, and government entities such as the Department of Mineral Resources and Energy (DMRE).
Public Relations Officer
Department of Health (Queen Nandi Regional Hospital)
09.2015 - 05.2019
- Develop an internal and external communication and Public Relations plan
- Define and refine communication strategy for both internal and external stakeholders
- Develop processes to measure the effectiveness of communication to our target audience.
- Ensure proper communication of the National Core Standards (NCS) and the implementation of National Health Insurance (NHI)
- Develop events calendar and co-ordinate special events within the hospital
- Identify public opportunities for the hospital and the department of Health
- Maintain the image of the hospital
- Position the institution as an integral part of health care workers and the department
- Market hospital services to external stakeholders
- Develop a crisis communication plan for the hospital
- Liaise and participate with Head Office and peers on issues affecting area of domain
- Deal with diverse dynamics within the institution and to equip the staff with necessary communication tools in order to face the challenges
- Facilitate visits with external stakeholders and business delegations
- Co-ordinate complaints meetings monitor and evaluate outcomes.
- Develop a plan to mitigate internal reputation risks that could impact negatively on the corporate image
- Attend all necessary stakeholder meetings within the community, including Operation Sukuma Sakhe
- Develop and implement complaints management mechanism for the hospital
- Deal with complaints and investigate issues affecting the public in the hospital
- Advise management on communication issues
- Collect and edit newsworthy items for newsletter publications
- Review and ensure that departments are in line with the institution's communication strategies and guidelines
- Do journalistic activities for publications and this includes gathering and compiling information for press releases, annual reports, newsletters, brochures and other important and informative documents.
- Coordinates campaigns aligned health services
- Manage the entire communication for the hospital and participating in hospital management meetings
- Co-ordinate client satisfaction and waiting times surveys within the hospital
- Develop and monitor the Public Relations department's budget
Public Relations Officer
Department of Health (Catherine Booth Hospital)
09.2010 - 08.2015
- Develop an internal and external communication plan
- Define and refine communication strategy for both internal and external stakeholders
- Develop processes to measure the effectiveness of communication to our target audience
- Ensure proper communication of the National Core Standards (NCS) and implementation of National Health Insurance (NHI)
- Identify public opportunities for the hospital
- Co-ordinate special events within the hospital and the district
- Position the institution as an integral part of the health workers and health department
- Maintain the image of the hospital
- Market hospital services to external stakeholders
- Develop a crisis communication plan for the hospital
- Liaise and participate with Head Office and peers on issues affecting area of domain
- Deal with diverse dynamics within the institution and to equip the staff with necessary communication tools in order to face the challenges
- Co-ordinate complaints meetings and monitor and evaluate outcomes.
- Attend all necessary stakeholder meetings within the community
- Develop and implement complaints mechanism for the hospital
- Deal with complaints and investigate issues affecting the public in the hospital
- Advise management on communication issues
- Collect and edit newsworthy items for the newsletter publication
- Review and ensure that departments are in line with the institution's communication strategies and guidelines
- Do journalistic activities for publications and this includes gathering and compiling information for press releases, annual reports, newsletters, brochures and other important and informative documents.
- Develop technologies to assist with the execution of the functions
- Manage the entire communication for the hospital and participating in hospital management meetings
- Co-ordinate and conduct Patient satisfaction and waiting times surveys within the hospital
- Develop and monitor the Public Relations department's budget
- Formulate policies and protocols of Public Relations and marketing in the institution
- Communicate new developments and hospital related events to all staff and the public
- Supervise Information Desk and PR staff.
Admin Assistant (Communications)
KZN Sands (Empangeni)
12.2008 - 04.2009
- Assist in developing an internal and external communication strategy
- Assist in evaluation of notice boards.
- Assist to conduct annual internal communications survey.
- Assist to organise and execute events, including LED events.
- Identify and source content for BU-specific Intranet, Kumba Intranet and Internet site
- Keep stock of and supply Exxaro packaging to employees who request it for gifts.
- Assist in publication and distribution of BU-wide newsletters, flashes, handouts and posters for campaigns.
- Assist in development, publication and distribution of external brochures.
- Source and distribute branding material e.g. banners, signage, gazebos, etc.
- Visitors:
- A-level visitors (Internal, Anglo Board): compile program [in conjunction with line management], fly the flag, arrange transport and all logistics, develop presentation, play corporate video.
- B-level visitors (media, stakeholders): Co-ordinate visits, compile program, develop presentation if necessary.
- Assist with photo shoots and updating of photo library.
- Assist to co-ordinate BU-wide broadcasts and roadshows.
- Collect and capture information on the departmental database
- Place orders and maintain the running of the corporate shop
- Collect newsworthy items for the newsletter
- Administrative functions e.g. typing, filing, SAP orders.
Public Relations Intern
Department of Health
08.2007 - 07.2008
- Definition and refinement of communications strategy for both internal and external stakeholders
- Liaison and participation with Head Office and peers on issues affecting area of domain
- Deal with diverse dynamics within the institution and to equip the staff with necessary communication tools in order to face the challenges
- Do journalistic activities for publications and this includes gathering and compiling information for press releases, annual reports, newsletters, brochures and other important and informative documents.
- Developing technologies to assist with the execution of the functions
- Management of entire communication for the hospital and participating in hospital management
- Deal with complaints and investigating issues affecting the public in hospital
- Formulating policies and protocols of Public Relations and marketing in the institution
- Supervise Information Desk Attendant
Public Relations Officer
University of Zululand
11.2004 - 11.2005
- Organise and manage events.
- Co-ordinate visits and tours.
- Define and refine communications strategy for both internal and external stakeholders
- Deal with complaints and investigating issues affecting the public in department
- Liaise with University Management, staff and students on issues affecting area of domain.
- Do journalistic activities for newspaper and radio station in the campus.
Service Desk Consultant
Truworths LTD
11.2000 - 10.2004
- Assist with sales and payments
- Back and front office administration
- Customer service
- Brand promotion and management
- Campaigns and Awareness Days
- Banking and Management of Petty Cash
- Information and Store Security
- Brand Management
Education
National Senior Certificate - undefined
Mowat Park High School
BA - Communication Science
University of Zululand
Certificate - Computer Literacy
Esikhawini College of Education
Skills
Computer Literate (Advanced MS Word, Excel, PowerPoint, Publisher, Access and Internet);
undefinedReferences
- MT, Zulu, Chief Executive Officer, 073 636 1753, Catherine Booth Hospital
- LB, Vundla, Chief Executive Officer, 078 782 3074, Catherine Booth Hospital
- N, Keegan, Senior Communication Specialist, 082 218 5205, Tronox KZN Sands
- N, Majozi, Communication Specialist, 072 266 3187, EXXARO KZN Sands
- J, Khomari, Senior Communication Specialist, Tronox Minerals - Regional Officer
- BC, Ncube, Community Liaison Officer, 078 209 5248, Tronox KZN Sands
Timeline
Stakeholder Relations Practitioner
Tronox KZN Sands
09.2020 - 09.2023
Public Relations Officer
Department of Health (Queen Nandi Regional Hospital)
09.2015 - 05.2019
Public Relations Officer
Department of Health (Catherine Booth Hospital)
09.2010 - 08.2015
Admin Assistant (Communications)
KZN Sands (Empangeni)
12.2008 - 04.2009
Public Relations Intern
Department of Health
08.2007 - 07.2008
Public Relations Officer
University of Zululand
11.2004 - 11.2005
Service Desk Consultant
Truworths LTD
11.2000 - 10.2004
National Senior Certificate - undefined
Mowat Park High School
BA - Communication Science
University of Zululand
Certificate - Computer Literacy
Esikhawini College of Education
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