Hi, I’m
Khethiwe Simelane
Administrator
Pongola
Summary
A competent and experienced corporate Manager with proven business acumen and experience in areas including leadership, strategic planning, risk management, business development, customer Service, taxpayer education and compliance, with over seven (7) years relevant experience gained from working in the Eswatini Tax compliance sector.
Personal Attributes :
Strong emotional maturity and ability to take ownership and accountability. The ability to take constructive criticism and make corrective action for improvements. Exceptional communicator with the ability to create strong and cohesive teams. Ability to drive core business behaviors. Self-driven, motivated and able to work under pressure Ability to adapt and work in diverse environments
Overview
17
years of professional experience
7
years of post-secondary education
Work History
Eswatini Revenue Services , ERSManzini
Field Operations Manager
01.2015 - 11.2021
Job overview
- Managing and monitoring the performance of 12 personnel and 3 direct reports through the performance management system and provided Leadership, guidance and motivation for high quality service delivery
- Formulation of compliance strategies, policies and priorities in line with internal and external changes
- Ensured the compliance of stakeholders, by engaging them in time if there are any changes in legislation, procedures to ensure compliance
- Planned, monitored and coordinateoverall activities of the Service Centre Ensure Dissemination of the organisational information, guidelines and practise notes to
- Taxpayers Prepare reports daily, weekly and monthly reports
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Oversaw work of Number personnel, with Numb
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer satisfaction.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Resolved problems, improved operations and provided exceptional serviceee.
Eswatini Revenue Services, Matsapha Service CentreManzini
Senior Tax Officer
01.2011 - 12.2014
Job overview
- Managed revenue collection process, reconciled and analysed daily, weekly and monthly revenue collections
- Supervised the Taxpayer Services function of the office
- Ensured the issuance of Tax Compliance Certificates to deserving Taxpayers and enforce compliance on return filing
- Managed the resolution of Taxpayer queries, complaints and responses as per the customer
- ustomer Service Standards
- Monitored all received returns, ensure they are face vetted and lodged on time as per the custo
- mer Service Standards
- Ensure the enforcement of Policies, procedures and tax legislation are being used for all operations
- Identified internal and external risks and implement operational controls to mitigate risks.
- Demonstrated leadership skills in managing projects from concept to completion.
Income Tax Department, Swaziland Government Mbabane
SME’s Assessing Officer
01.2005 - 12.2010
Job overview
- Domestic Taxes, Assessed and audited individual and company income tax returns
- Ensured that income and tax liabilities declared are true, correct and comply with the law and accounting principles
- Compared, verified and analysed information acquired during field audits to ensure that taxpayer’s reports accurate income and allowable expenditure Made recommendations to the Supervisor about cases that need further investigation and conduct an audit where necessary.
- Resolved problems, improved operations and provided exceptional service.
Education
University of SwazilandSwaziland
Bachelor of Arts Degree from Social Science, Public Administration
05.1994 - 05.1997
The Institute of Commercial Studies
Diploma from Accounting & Finance
01.2009 - 12.2011
University of Stellenbosch
Certificate in Leadership from New Managers Development Program
01.2014 - 10.2014
Skills
Strategic planning
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Timeline
Field Operations Manager
Eswatini Revenue Services , ERS
01.2015 - 11.2021
University of Stellenbosch
Certificate in Leadership from New Managers Development Program
01.2014 - 10.2014
Senior Tax Officer
Eswatini Revenue Services, Matsapha Service Centre
01.2011 - 12.2014
The Institute of Commercial Studies
Diploma from Accounting & Finance
01.2009 - 12.2011
SME’s Assessing Officer
Income Tax Department, Swaziland Government
01.2005 - 12.2010
University of Swaziland
Bachelor of Arts Degree from Social Science, Public Administration
05.1994 - 05.1997
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