Khethiwe Shoba
Johannesburg
Summary
I am team-player, self-motivated and committed, approachable and have good communication skills. I take initiative, have good time management. I work well in high pressure environment. I can multi-task and make sure that I meet allocated deadlines daily. I have strong administration and organizational skills. I have excellent organizational and problem solving skills. I am efficient and Pro-active, and I cope in a changing environment. I can integrate and work well with other departments within the company. I have a strong analytic skills. Versatile [in encashment] with exceptional success at leading both businesses and individuals into unprecedented financial growth. Expands and allocates business assets for maximum profit and meets needs of individuals via expert insights into current and future performance of stocks and bonds. Researches tirelessly using latest technology and decisively guides clients in financially sound directions.
Overview
8
8
years of professional experience
Work History
COMMISSION ANALYST
Clientele
Johannesburg
03.2024 - Current
- Calculating commission for Brokers and sales agent.
- Supported sales team success by providing timely and accurate commission reports for performance evaluations.
- Improved transparency of commission structure by creating clear documentation and guidelines for sales representatives.
- Partnered with HR to develop attractive incentive programs that boosted employee motivation and retention rates within the salesforce.
IFA Payment Analyst
Clientele
Johannesburg
01.2017 - Current
- Perform accurate validation of calculations and payments of all IFA earnings components according to a Business Opportunity rules and model(IFA earnings, clubs, allowances, bonuses, deductions and adjustments) whilst meeting monthly TAT, Deadlines and SLAs
- Prepare relevant and complete reporting timeously for sign off, including budget, financial, monthly and annual, comparisons
- Complete the Presenter and Forum allowance payment calculation tables with checks on current rules for accuracy
- With valid authorisation submissions, check and prepare deductions accurately
- Process and complete payments to IFA Earnings clients (measured by 0% errors and late payments)
- Preparing and Submit ACB Tape to the bank (FNB)
- Update banking details and queries before payments are finalised
- Working closely with IT to make sure that IFA statements are corrects
- Process and submit the Tax file to SARS
- Assist with the processing and validation of manual payment batches, adhering to limits of authority on uploads and authorisation levels on relevant banking platforms
- Work with cross functional teams to plan, analyse and manage production activities
- Collect and input production data from multiple sources
- Identifying trends received from internal queries
- Build proto type solutions to overcome business specific problems.
- Mitigated risk of fraudulent transactions through diligent monitoring of suspicious account activity and prompt escalation to appropriate parties.
- Streamlined vendor onboarding processes by creating standardized documentation templates for efficient information gathering.
- Improved payment processing efficiency by streamlining workflows and implementing automated systems.
- Enhanced customer satisfaction with prompt and accurate payment processing, addressing inquiries professionally.
- Demonstrated a high level of adaptability by quickly learning new software tools and technologies, incorporating them into existing processes for increased efficiency.
- Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
- Implemented a robust invoice tracking system, ensuring timely payments and reducing late fees incurred.
- Fostered a culture of collaboration among team members by frequently sharing insights and best practices related to effective payment processing techniques.
- Continuously monitored outstanding balances for overdue accounts, taking swift action to resolve delinquencies and maintain strong vendor relationships.
- Supported management in financial reporting by providing detailed analyses of accounts payable activity and trends.
- Developed strong relationships with vendors to negotiate favorable payment terms, benefiting the company''s cash flow.
- Ensured regulatory compliance by staying abreast of industry best practices and incorporating these into daily operations as needed.
- Contributed to cost-saving efforts by identifying areas for process improvements within the payment lifecycle, recommending actionable solutions.
- Acted as a liaison between the payment department and other internal stakeholders, ensuring clear communication of expectations and deliverables.
- Developed training materials and facilitated knowledge sharing sessions for new team members, increasing their proficiency in handling complex payment situations.
- Conducted regular audits of payment records to maintain accuracy and compliance with internal policies and external regulations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Inspected account books and recorded transactions.
- Managed high volumes of incoming invoices effectively, prioritizing urgent payments while maintaining overall accuracy levels.
Encashment Administrator
Clientele
Johannesburg
1 2014 - 7 2017
- Initiate efficiencies on all payment processes to improve TAT
- Complete reconciliations and related reporting within deadlines monthly
- Manage and complete monthly Cash Back process for payment
- Daily monitoring and approving of Unity encashment batches workflow for payment
- Approve and liaise with Actuarial department on Manual Calculations, maintain units on D3, manage pending lists for TAT and Investment run
- Monitor accuracy and authorize Refund payments
- Maintain and Improve SLAs on all payments
- Maintain and Improve SLAs on all reporting
- Regular training to service areas
- Manage and update rules related to all payments
- Manage authority limits to avoid risk
- Risk Management and Fraud monitoring on all payments
- Recommend improvements for automation of processes
- Monitor and manage returned payments
- High level of Accuracy, Attention to detail; regular management feedback
- Client Payments queries, bank detail administration, payment batching, validating and managing workflow baskets
- Reconciliations and reporting on all related payment processes
- To do analysis and reporting on Payments reconciliations
- To process queries, bank details administration, payment batching.
- Improved employee productivity with effective time management strategies for daily tasks.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Rand Afrikaans University
Johannesburg 01.2024 - 01.2005
Bachelor of Arts - undefined
University of Johannesburg
GED -
GIFS Graduate Institute of Financial Science
Johannesburg 02.2021 - 02.2022
Bachelor of Arts - HR
MONCOSA
Johannesburg 07.2024 - Current
Skills
Strong Excel skills
Ability to write SQL queries
Understand data structures and know how to extract and transfer data into a required usable format
Report writing and presentation skills
Proficient with Microsoft Office
Create specifications and rules for mock-up dashboard/ report
Driverlicense
Code B
Languages
IsiZulu
English
Sesotho
References
- Audette Hollander, Clientele, CS Inbound Assistant Manager, 0113203519, 0715876748, AHollander@clientele.co.za
- Charmaine Lewis, Clientele, IFA Earnings Assistant Manager, 0113203264, 0790326695, clewis@clientele.co.za
Timeline
Bachelor of Arts - HR
MONCOSA
07.2024 - Current
COMMISSION ANALYST
Clientele
03.2024 - Current
Rand Afrikaans University
01.2024 - 01.2005
GED -
GIFS Graduate Institute of Financial Science
02.2021 - 02.2022
IFA Payment Analyst
Clientele
01.2017 - Current
Encashment Administrator
Clientele
1 2014 - 7 2017
Bachelor of Arts - undefined
University of Johannesburg
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