Khethiwe Mahlangu
Birchleigh
Summary
Highly focused and motivated with a strong sense of personal responsibility on the job. Provides the customers with the level of service that they want. Hardworking and passionate canditate Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Language
Work History
Teller / Customer Service
Absa Bank (Eden Glen)
- Identified Sales and send leads to Consultants
- Accepting cash transacting with accuracy
- Maintaining client service and keep Clients information confidential
- Adhering to quality standards in terms of documentation and Processing
- Balancing the recon on daily basis and monthly recon Balancing
- Dealing with queries makes sure that queries are solved in time to the satisfactions of clients
- Manage unclaimed funds
- Preparing Journals and Processing Journal for client
- Act as the primary coordinator in the Branch for all administrative activities and therefore support the Branch Manager in daily operational activities in the branch
- Communicate with the management assuring team during their preparation for branch visits
- Maintain the branch signatory and their objectives
- Compile a monthly report on teller, customer service and sales productivity
- Maintain the asset register of physical assets and conduct quarterly checks
- Taking the Minutes of the meeting
- Customer Service and Hosting Manager (CHSM).
Customer Service Host
- Interact with customer experience and build a positive rapport
- Arranged merchandise displays, focusing on item accessibility
- Help customer to locate them to the correct department
- Kept- up- to- date on current and upcoming product and service offering Handled customer complaints following company procedure
- Resolve customer issues quickly to recapture customer loyalty and prevent lost sales
- Improve customer experience based on collated feedback
- Log ATM Related Complaints within Branch Network using Customer Complaints Manage Branch Customer Capacity and Traceability Management System - Procedures Accept responsibility for Merchandising as applied in the branch
- Fully understand and comprehend the extend of merchandising and the specific benefits to customers
- Apply merchandising according to Merchandising standards
- Maintain high levels of merchandising management concerning business as usual campaigns
- Monitor campaign success and communicate information to Merchandising Specialist Unit
- Complete Host Check list daily and monthly
Consultant Branch Operations (CBO)
- To embed the branch Control Effectiveness framework by ensuring all standard controls are implemented and monitored on daily basis, while taking full accountability for the overall branch operations in support to the Branch Manager
- Key Accountability: Branch Control Effectiveness Proactively manage the key General Ledger accounts including the investigation, rectification of unauthorized/ incorrect entries and monthly reconciliation
- Ensure and act as the primary coordinator regarding the execution/implementation of all operation risk and resilience related within the branch
- Validate the legality of all payments and journals by ensuring that the invoices are correct and has been authorised by the stipulated mandated officials
- Manage the stationery suppliers and older levels appropriately for the branch and ensure controlled distribution
- Identify and address the overall needs of the branch in terms of improvements that are of priority
- Engage effectively with peers to ensure that the best practices from other branches are being taken into consideration and implemented
- Identify and address the overall needs of the branch in terms of improvements that are of priority
- Manage the stationery supplier and older levels appropriately for the branch and ensure controlled distribution.
Customer Service and Hosting Manager
Absa Bank (Eden Glen)
1 2007
- Responsible for drawing the Forex daily Listing
- Prepare and Reconcile all the Treasury general Ledger accounts month end totals
- Do cash counts, Key register, General Ledger, Take overs, Test Note pack, Weekly bundle check
- Responsible for daily productivity stats and ensure all weekly / Monthly/ Yearly targets
- Assists Cash Custodian within Hub and spoke resolving clients queries and complaints
- Check stock and control stock
- Check if cards are acknowledged and collected with the period of time
- Providing Customer service and support to the team
- Answering inbound calls respond to written queries timeously
- Managing all queries through to resolution is adhered to all times
- Resolve all complaints within agreed service level timeframes strict adherence to risk and compliance.
Education
Grade12 (Matric) -
Pezunga High School
Certificate in Computing - undefined
Cornerstone HR
Call Centre Certificate - undefined
Cornerstone HR
Office Management NQF Level 6 - undefined
UNISA
Bankers Journey 1&2 - undefined
Absa Bank - Da Vinci
Bachelor of Commerce in Project Management -
Mancosa
07.2024
Skills
Quality Control
Personal Information
- Relocation: Willing to relocate
- Health Status: Excellent
- Date of Birth: 09/06/82
- Gender: Female
- Nationality: South African
- Marital Status: Single
Availability
30 Days Notice
Timeline
Teller / Customer Service
Absa Bank (Eden Glen)
Customer Service Host
Consultant Branch Operations (CBO)
Customer Service and Hosting Manager
Absa Bank (Eden Glen)
1 2007
Grade12 (Matric) -
Pezunga High School
Certificate in Computing - undefined
Cornerstone HR
Call Centre Certificate - undefined
Cornerstone HR
Office Management NQF Level 6 - undefined
UNISA
Bankers Journey 1&2 - undefined
Absa Bank - Da Vinci
Bachelor of Commerce in Project Management -
Mancosa
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