Khensani Pretty Manganye
Bsc Information Technology
Pretoria
Summary
A hardworking, dependable, self-driven information technology graduate that values integrity i.e. demonstrate honesty and sincerity by taking an ethical approach to work and teamwork, who is organized and disciplined with good communication and interpersonal skills and not afraid meeting challenging job responsibilities.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
SAP IT Consultant
Accenture Technology Solutions (PTY) LTD
Centurion
01.2019 - 12.2019
- Performing archiving and backup.
- Examining application servers.
- Testing SAP patch applications.
- Follow regulatory compliance guidelines.
- Coordinating with other departments.
- Performing installation, testing, documentation, maintenance and upgrading of all systems.
Service Desk Operator/Helpdesk Technician
Department Of Art And Culture
Pretoria
01.2018 - 12.2018
- Provide effective 1st level IT support
- Provide technical support to the customers/end-users and solve their problems.
- Assign and escalate logged calls to 2nd line support (Technician) and ensure the good qualities of logging calls
- Follow up on logged calls and ensure that calls are attended and resolved.
- Create the laptop cards.
- Provide proactive feedback for any logged calls.
- Provide system reports to management on the Service Desk function.
- Liaise with IT service providers for repairs and service requests.
- Provide technical advice to Supply Chain Management and users on IT equipment
- Manage IT inventory and asset register.
- Assist in administering the Microsoft Active Directory
- Support transversal systems (PERSAL, LOGIS & BAS)
- Setup and configure IT equipment
Education
National Certificate - System Development (NQF Level 5)
Bytes People Solution
Midrand 02.2014 - 01.2015
Microsoft Certification - MCSA And MCSE Private Cloud
Broadband College
Midrand 06.2016 - 10.2016
National Certificate - System Support (NQF Level 5)
EOH Proserv
Sunninghill 07.2017 - 12.2017
Microsoft Certification - MCSA And MCSE Business Intelligence
EOH Proserv
Sunninghill 07.2017 - 12.2017
Diploma - Information Technology
Richfield Graduate Institute of Technology
Pretoria Church Square 01.2010 - 12.2011
Bachelor Of Science (B.sc) - Information Technology
Richfield Graduate Institute of Technology
Pretoria Church Square 02.2019 - 12.2021
Matric - High School Diploma
Humula High School
Mukhomi (Malamulele) 01.2008 - 12.2008
Skills
Attention to Detail
MS Office
Active Listening
Communication skill (Verbal and Written)
Multitasking and highly organized
Innovative and Creative
Administrative support
Management Oriented skills
References
▪ Mr Praveen SSOD Manager▪ PC Training & Business College
Tel: 012 323 0577
▪ Jabulani Mukhari ▪ Department of Arts & Culture (Pretoria)▪ASD: Windows Administrator
Tel: 012 441 3501
Cell: 076 363 1825
E-mail: jabulanimu@dac.gov.za
▪ Priscilla Chauke ▪ Accenture Technology Solutions (Centurion)▪Colleague
Tel: 011 877 2545
Cell: 073 370 9886
E-mail: Nkhensani.n.chauke@accenture.com
Timeline
Bachelor Of Science (B.sc) - Information Technology
Richfield Graduate Institute of Technology
02.2019 - 12.2021
SAP IT Consultant
Accenture Technology Solutions (PTY) LTD
01.2019 - 12.2019
Service Desk Operator/Helpdesk Technician
Department Of Art And Culture
01.2018 - 12.2018
National Certificate - System Support (NQF Level 5)
EOH Proserv
07.2017 - 12.2017
Microsoft Certification - MCSA And MCSE Business Intelligence
EOH Proserv
07.2017 - 12.2017
Microsoft Certification - MCSA And MCSE Private Cloud
Broadband College
06.2016 - 10.2016
National Certificate - System Development (NQF Level 5)
Bytes People Solution
02.2014 - 01.2015
Diploma - Information Technology
Richfield Graduate Institute of Technology
01.2010 - 12.2011
Matric - High School Diploma
Humula High School
01.2008 - 12.2008