Khensani Mildred Maluleke
Office Administrator
Pretoria,Gauteng
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
Work History
Office Administrator
Tracker Connect
09.2020
- Leading a responsible position in the day to day admin and coordination with sales agents, client, fitment centre and dealerships
- Produced and presented reports outlining department and regional activities to supervisor for planning and resource allocation purposes
- I maintain regional records, statistics reports and daily target for all regional car dealerships
- Formulate and execute standard operating procedures to ensure smooth execution of operations and drive maximum productivity
- Involved in maintaining in-depth products knowledge in order to supply customers with best, accurate information
- I handle customers phone calls and emails in a polite, professional and prompt manner
- Supported staff with clerical tasks for well-maintained office administration
- Harnessed prioritization, organization and multi-tasking skills and tools in handling multiple tasks, amplifying productivity
- Learnt practical skills and techniques by shadowing senior staff to understand organizations operations, policies and procedures
- Organised and updated document management system to improve audit and reference processes.
Installation coordinator
Tracker Connect
04.2018 - 08.2020
- Headed the installation department, schedule technicians as per standard operating procedures and liaised with other departments regarding the installation
- Managed the vax and ensured that all queries are escalated to the relevant departments and individuals
- Worked towards achieving individual and team objectives and became accountable for installation results
- Effectively communicated with customers regarding their installation appointments, process and other statutory related queries
- Ensured technicians attended their appointments with efficiency and coordinated regional technicians where there is a necessity
- Performed as a team-player, participated in activities contributing to the overall objective of the organization
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency
- Managed complaints with calm, clear communication and problem-solving.
Product Support representative
Tracker Connect
07.2015 - 03.2018
- Provided telephonic assistance to existing and prospective customers with tracking device functionality and system navigation
- Monitored system performance post installation testing
- Acted as an assistant team leader for a portion of the team that involved being the first point of contact for customer escalations
- Interacted with customers to offer guidance and assisted them where they encountered difficulties.
Customer service representative
Tracker Connect
12.2013 - 06.2015
- I mastered the sales process to repeatedly drive growth, targets and optimize competitive edge in the department
- I provided expert-level products knowledge to respond promptly and resourcefully to customers queries, billing orders and invoices into the database
- Utilized persuasion techniques when necessary to close sale
- Multitasked to meet demands and turnaround time
- Ensured high standard of customer service is provided to our customers and provided them with detailed products information and prices
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
- Providing friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Converted outbound leads/ quotes to sales in terms of the minimum quantity and quality targets.
Education
B.Ed in Senior and FET phase - undefined
Unisa
National Diploma in Management - undefined
Tshwane University of Technology
Matric certificate - undefined
Winterveldt High School
Skills
Word Processing
Personal Details - Driving License
Code 10
References
- Mr Vonani Masangu, Tracker Connect, Supervisor, Vmasangu@tracker.co.za, 082 7781 634
- Mr Muzi Ntumba, Tracker Connect, Junior Manager, Mntumba@tracker.co.za, 071 5176 155
- Mr Sabelo Mahlinza, Acquisition Supervisor, Smahlinza@tracker.co.za
Timeline
Office Administrator
Tracker Connect
09.2020
Installation coordinator
Tracker Connect
04.2018 - 08.2020
Product Support representative
Tracker Connect
07.2015 - 03.2018
Customer service representative
Tracker Connect
12.2013 - 06.2015
B.Ed in Senior and FET phase - undefined
Unisa
National Diploma in Management - undefined
Tshwane University of Technology
Matric certificate - undefined
Winterveldt High School
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