Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Khensani Ngobeni

Khensani Ngobeni

Talent Acquisition
Johanneburg

Summary

Dynamic Talent Acquisition Specialist with a proven track record at Startek, adept in recruitment planning and candidate sourcing. Leveraged interpersonal skills and strategic recruitment to significantly reduce time-to-hire, enhancing company's talent pipeline. Excelled in multitasking and communication, achieving notable improvements in candidate quality and retention rates.

Overview

4
4
years of professional experience

Work History

Talent Acquisition Specialist

Startek
01.2021 - Current
  • Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • bulk recruitment
  • Professional Recruitment
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Sourced and screened candidates for professional and customer service roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
  • Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
  • Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
  • Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
  • Improved interview processes through the development and implementation of structured interview guides tailored to each role''s unique requirements.
  • Cultivated positive candidate experience that reinforced company's reputation as employer of choice, from initial contact through to offer stage.
  • Managed complex candidate negotiations to ensure offers were competitive and met candidate expectations.
  • Coordinated with HR team to ensure seamless transition from candidate acceptance to employee onboarding.
  • Established strong relationships with universities and professional associations to build pipeline of early career talent.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.
  • Streamlined recruitment process, significantly reducing time-to-hire through implementation of advanced applicant tracking system.
  • Negotiated with external agencies to secure best talent while maintaining cost efficiency, thereby optimizing recruitment budget.

Customer Service Representative

Startek
04.2021 - 12.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

High School Diploma -

Kwa-bhekilanga Secondary
Alexandra, South Africa
04.2001 -

Skills

Screening resumes

Accomplishments

  • Achieved two awards for the best Talent Aqcuistion Specialist

Timeline

Customer Service Representative

Startek
04.2021 - 12.2021

Talent Acquisition Specialist

Startek
01.2021 - Current

High School Diploma -

Kwa-bhekilanga Secondary
04.2001 -

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