Khensani Ngobeni
Talent Acquisition
Johanneburg
Summary
Dynamic Talent Acquisition Specialist with a proven track record at Startek, adept in recruitment planning and candidate sourcing. Leveraged interpersonal skills and strategic recruitment to significantly reduce time-to-hire, enhancing company's talent pipeline. Excelled in multitasking and communication, achieving notable improvements in candidate quality and retention rates.
Overview
4
4
years of professional experience
Work History
Talent Acquisition Specialist
Startek
01.2021 - Current
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- bulk recruitment
- Professional Recruitment
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Sourced and screened candidates for professional and customer service roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
- Improved interview processes through the development and implementation of structured interview guides tailored to each role''s unique requirements.
- Cultivated positive candidate experience that reinforced company's reputation as employer of choice, from initial contact through to offer stage.
- Managed complex candidate negotiations to ensure offers were competitive and met candidate expectations.
- Coordinated with HR team to ensure seamless transition from candidate acceptance to employee onboarding.
- Established strong relationships with universities and professional associations to build pipeline of early career talent.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Streamlined recruitment process, significantly reducing time-to-hire through implementation of advanced applicant tracking system.
- Negotiated with external agencies to secure best talent while maintaining cost efficiency, thereby optimizing recruitment budget.
Customer Service Representative
Startek
04.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
High School Diploma -
Kwa-bhekilanga Secondary
Alexandra, South Africa 04.2001 -
Skills
Screening resumes
Recruitment
Candidate sourcing
Recruitment planning
Salary and benefits negotiations
Interpersonal skills
Time management
Employee hiring
Problem-solving
Multitasking
Excellent communication
Task prioritization
Accomplishments
- Achieved two awards for the best Talent Aqcuistion Specialist
Timeline
Customer Service Representative
Startek
04.2021 - 12.2021
Talent Acquisition Specialist
Startek
01.2021 - Current
High School Diploma -
Kwa-bhekilanga Secondary
04.2001 -